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Extended Stay America Select Suites - Richmond - West End - I-64
- Hotels
- Glen Allen, VA
About this business
Location details
10961 West Broad Street, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Brittany, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
One night stay, zero complaints. I couldn't find any problems at all with the room, and just about everything a weary traveler might need is within walking distance of this place. I'd definitely stay there again.
Business response:
David, thank you for the nice review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay! Sincerely, Hotel Management
Very clean room, everything worked, room was nice and COOL when I opened the door :<)
Business response:
Dave, thank you for the wonderful feedback of Extended Stay America. We are delighted to know you loved your well-maintained room and that you had a great stay here. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Extended stay Richmond Check in was easy. The room was spacious and clean. Room includes refrigeration and microwave. It would have been nice to have an elevator but that would not stop me from staying there again.
Business response:
Merdie, thank you for being our guest at Extended Stay America. We are delighted to know you had a great stay with us and loved your well-equipped suite. On behalf of everyone here, we look forward to your return visit. Sincerely, Hotel Management
Business response:
Chengyen, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Well seen some roaches in the property, the pull out sofa had a used condom on the floor.
Business response:
Lawanda, thank you for choosing Extended Stay America. We’re sorry for the cleanliness issues you encountered while you were here. Please be assured that we have shared your feedback with our housekeeping team to be more diligent with our efforts moving forward. We hope this did not overshadow your otherwise positive experience with us, and we look forward to hosting you back soon. Sincerely, Hotel Management
The place doesn’t serve breakfast as advertised. It’s only coffee and muffins. The room wasn’t very clean.
Business response:
Thank you for reviewing our hotel. We’re sorry for the cleanliness issue you experienced in your room and for not meeting your expectations with our grab-and-go breakfast. Please be assured that we have discussed your concerns with our housekeeping team, and we’re working with them to be more diligent with our efforts moving forward. We will also share your feedback with our Brand Leaders so that they have knowledge of the problem which our guests’ are experiencing at the breakfast. We hope you will give us another chance to... read more
Nothing special It was ok. Room wasnt cleaned very well from the guest before us. There was a pair of socks in a corner and a can of odor spray u der the bed so how well could they have really cleaned? Check in was ok. Room was decent sized. We didnt pay much but we didnt get much in return either. You get what you pay for
Business response:
Brian, thank you for sharing your experience at our hotel. We apologize for the cleanliness issue you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process. We’re working with our housekeeping team so that such issues are prevented from happening in future. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Richmond - West End - I-64
How is Extended Stay America Select Suites - Richmond - West End - I-64 rated?
Extended Stay America Select Suites - Richmond - West End - I-64 has a 3.1 star rating with 2,637 reviews.
When is Extended Stay America Select Suites - Richmond - West End - I-64 open?
Extended Stay America Select Suites - Richmond - West End - I-64 is open now. It will close tomorrow at 12:00 a.m.