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Extended Stay America Select Suites - Richmond - West End - I-64
- Hotels
- Glen Allen, VA
About this business
Location details
10961 West Broad Street, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Jean, we are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management
Very clean Hotel was older, but it was very clean. Breakfast was a little bit of a joke, they need more options. Nice place to stay, staff was friendly.
Business response:
Thank you for reviewing your experience at our hotel. Although you had an overall comfortable stay and liked the service provided by our team, we are sorry to know our grab-and-go breakfast offerings weren’t to your satisfaction. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management
Nice and clean
Business response:
Many thanks for sharing your 5-star review of Extended Stay America. We are delighted we exceeded your expectations for a fun-filled visit to our area. We hope to have the pleasure of welcoming you again soon. Sincerely, Hotel Management
It had a kitchen and full fridge but it wasn’t too clean they were very unorganized and not enough workers took about 2hrs for me to check in
Business response:
Thanks for being our guest. Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Ho... read more
Very satisfied with hotel and staff.
Business response:
Thank you for taking time to share feedback about your visit. Our goal is for every guest to have a great experience, so we're delighted to know our staff made your stay a memorable one. We'll be sure to share your comments with the entire team. Thanks again, we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Needed a hotel with a good refrigerator & freezer, since we were carrying perishable food in a cooler en route to final destination much further south. This worked out perfectly for us. I was very pleased to find full size refrigerator & freezer. Everything fit well and stayed fresh. There was enough kitchen space to eat a quick breakfast and prepare lunches for our subsequent drive.
Business response:
Anne, thank you for the wonderful feedback of Extended Stay America. We are delighted to know you loved your room along with the fully-equipped kitchen and that you had a great stay here. It was a pleasure hosting you, and we look forward to seeing you back soon. Sincerely, Hotel Management
If planning to eat breakfast there don’t. Just packs of oatmeal and granola bars.
Business response:
Thank you for posting a review of our hotel. We’re sorry for not meeting your expectations with our grab-and-go breakfast. Please be assured that we will share your feedback with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. We wish the rest of your positive experience will overshadow this inconvenience. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Was overall a nice stay -Staff was very helpful. -We has three rooms one seemed very nice, one wa average, the last room smelled like cigarette smoke but was a non-smoking room, was a very big room with lost of space and like that it was at end of hall. -there was still trash in one of the trash cans and a dirty spoon in a cabinet. -Beds we’re comfortable -Area seemed nice close to a lot of food. -over all re were really happy with the stay here, and are considering it for next year as well.
Business response:
Justin, thank you for taking time to review Extended Stay America. We’re glad you loved your spacious room and the service provided by our staff. However, we’re sorry for the issues you encountered in your suites. Please be assured that we have shared your feedback with the concerned teams, and we will be more diligent in our efforts going forward. It was a pleasure to have you as our guest, and we look forward to welcoming you back. Sincerely, Hotel Management
Convenient location and close to shopping and eat in places
Business response:
Thank you for choosing Extended Stay America. We are glad to know you loved our ideal location close to many places and that you had a great stay here. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Richmond - West End - I-64
How is Extended Stay America Select Suites - Richmond - West End - I-64 rated?
Extended Stay America Select Suites - Richmond - West End - I-64 has a 4.4 star rating with 1,343 reviews.
When is Extended Stay America Select Suites - Richmond - West End - I-64 open?
Extended Stay America Select Suites - Richmond - West End - I-64 is open now. It will close tomorrow at 12:00 a.m.