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Extended Stay America Select Suites - Richmond - West End - I-64
- Hotels
- Glen Allen, VA
About this business
Location details
10961 West Broad Street, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The peoperty is an excellent location and very convenient
Business response:
Reddy, thank you for being our guest. We are pleased you enjoyed your stay overall, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you. On a positive note, we are glad our location was perfect for your plans. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Business response:
Thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Business response:
Thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Sincerely, Hotel Management
only problem was that they assigned some other dude my room and he came busting in on me. everything else was good
Business response:
Thank you for being our guest at Extended Stay America. We're glad to know overall you had a pleasant time with us, but we're sorry for the inconvenience you mentioned. We have discussed your feedback with our front desk to avoid such an incident from occurring again. We hope this did not overshadow your otherwise positive experience, and we look forward to hosting you back soon. Sincerely, Hotel Management
Went to check in & the key didn't work. Told the staff & they reset the key so when I tried to opened the door again I ended up walking in on a guest that was staying in that room already..
Business response:
Thank you for your review. We apologize for the difficulties you encountered during your stay. Please be assured that we have shared your concerns with the concerned teams, and we’re reviewing the situation in order to make sure such an incident can be prevented from happening again. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Property has a decent level of cleanliness staff is not really courteous or polite but since interaction is only at check in it’s tolerable. If you book through another service they will try to change your reserved accommodations and act like they didn’t know.
Business response:
Rick, thank you for staying at Extended Stay America. We are glad to know you were impressed with our well-kept property and had a pleasant time with us. However, we regret the service issue you encountered. We will share your feedback as a training tool so that we can enhance our future guest's experience. Thank you again for your review. We hope to see you soon! Sincerely, Hotel Management
There was a live bug in our bed The door wouldn't shut all the way and left our room unlocked One lamp didnt work We asked for silverware and the front desk acted like it was a huge ordeal so we just got a fork
Business response:
Thank you for being our guest. Please accept our apologies we didn't live up to your expectations during your stay. We will work diligently to make sure we are more consistent in our service delivery. We hope you will consider a return visit as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Richmond - West End - I-64
How is Extended Stay America Select Suites - Richmond - West End - I-64 rated?
Extended Stay America Select Suites - Richmond - West End - I-64 has a 3.1 star rating with 2,637 reviews.
When is Extended Stay America Select Suites - Richmond - West End - I-64 open?
Extended Stay America Select Suites - Richmond - West End - I-64 is open now. It will close tomorrow at 12:00 a.m.