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Extended Stay America Select Suites - Richmond - West End - I-64
- Hotels
- Glen Allen, VA
About this business
Location details
10961 West Broad Street, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice clean hotel with pleasant staff for a reasonable price.
Business response:
Steve, thank you for the glowing review of Extended Stay America. It’s a pleasure to know you enjoyed our well-kept hotel and were happy with our affordable rates. We appreciate your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
jacklyn, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
Great location, good price because I had a special. Onion skins on floor in kitchen. Bathroom very clean. Broken leg on chair at table. I didn't sit on it but if someone did without noticing they could crash. Big dents in wall where "room chair'" was. Suppose someone slammed against it??
Business response:
Liz, thanks for evaluating your visit at our hotel. We are glad you liked our location and the affordable value we offer. However, we apologize for the issues you had in your room. Your feedback is shared with our housekeeping and maintenance teams for review and action. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management
Business response:
We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
It was just OK, nothing great. The place is kinda run down ... but the price is correct.
Business response:
Thank you for evaluating your stay with us. We're glad to know you found us to be at a fair price and that overall you had a pleasant time with us. However, we're sorry for the average condition of our hotel.We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. Wehope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Great and will come back soon It was an overall god stay except I had bugs that kept finding there way into the room. Otherwise it was a great stay.
Business response:
Deshon, thank you for being our guest at Extended Stay America. We are pleased to know you had a nice time with us. Your concern in regards to the bugs will be shared with the concerned team. We appreciate your business and look forward to seeing you back soon. Sincerely, Hotel Management
Basic, no one there to check us in so had to wait, very loud, outside not lit at all so hard to find room
Business response:
Candice, thank you for your review of our hotel. We are sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We encourage you to try us again on your next trip when in the area. We are confident you will have a better experience. Sincerely, Hotel Management
Worst night’s sleep ever. The pictures of the room were deceiving, the rooms are cramped and offer little in the way of comfort. There is little to no sound blocking, you can hear everything going on outside the room. The beds are absolutely atrocious. We will never stay here again.
Business response:
Christina, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Trash from previous customer left in room which smelled exactly what it was which was trash!!!
Business response:
Thank you for evaluating your stay with us. We apologize for the cleanliness issues you encountered in your room. Please be assured that we have discussed your concerns with our housekeeping team, and we’re working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Richmond - West End - I-64
How is Extended Stay America Select Suites - Richmond - West End - I-64 rated?
Extended Stay America Select Suites - Richmond - West End - I-64 has a 3.1 star rating with 2,637 reviews.
When is Extended Stay America Select Suites - Richmond - West End - I-64 open?
Extended Stay America Select Suites - Richmond - West End - I-64 is open now. It will close tomorrow at 12:00 a.m.