Extended Stay America Select Suites - Roanoke - Airport

Business response:

Dear Fuquan, Thank you for sharing your thoughts with us. We understand that preferences can vary, and we aim to create a comfortable environment for all our guests. While we maintain a smoke-free policy to ensure a pleasant atmosphere, we truly value your feedback as we continue to evaluate guest needs. We appreciate you choosing to stay with us and hope to have the opportunity to welcome you back for another enjoyable visit at Extended Stay America. Your input is important to us and helps guide our efforts to improve.Since... read more

Business response:

Dear Gregory, Thank you for your feedback. We sincerely apologize for the unpleasant smell you encountered in your room. This is not the standard we strive to maintain, and we will address the issue with our housekeeping team to ensure it is resolved. Your comfort is important to us, and we appreciate you bringing this to our attention. We hope to provide you with a fresher, more enjoyable stay in the future. We look forward to welcoming you back!Sincerely,Hotel Management 

Business response:

Dear Kayathridevi, Thank you for your feedback. We apologize for the inconvenience you experienced with the lack of utensils and cleaning supplies in your kitchen, as well as the absence of a daily cleaning service. Please know that we provide them at the front desk upon request with a minimal fee. We are sorry if this was not communicated clearly. Your comfort and satisfaction are important to us, and we will work to improve our accommodations. We appreciate your insights and hope to provide you with a more enjoyable experi... read more