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Extended Stay America Select Suites - Roanoke - Airport
- Hotels
- Roanoke, VA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2705 Frontage Rd. NW, Roanoke, VA, 24017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
Other than my card being charged twice everything else was ok. Staff was polite and made accommodations to our rooms since what we reserved wasn’t available for whatever reason.
Business response:
Thank you for sharing your feedback about Extended Stay America. We are glad to know our service and accommodations met your expectations for a pleasant experience. However, we do regret the billing-related issues you faced, but we are happy this did not put a damper on your stay. We look forward to being your home again whenever you are back in this city. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure to accommodate you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Enjoyable Night despite lack of room amenities I had a quiet relaxing evening however there were no dishes,cups or silverware so i wasnt able to cook and eat or drink anything. Also there was only 2 towels no washcloths or toilet paper.
Business response:
Elizabeth, thank you for selecting us and for being our guest. We are glad you had an overall comfortable stay and that you were satisfied with our services. Please note, to ensure the cleanliness of kitchenware, brand standards require us to keep them at the front desk, and we are sorry if our team did not explain this. Your feedback regarding the toiletry is shared with our housekeeping team to be more diligent moving forward. It was a pleasure serving you, and we hope to see you again at Extended Stay America. Sincerely, ... read more
Nice rooms comfortable beds I'd stay again ppl were nice and friendly and helpful
Business response:
Heather, thank you for selecting Extended Stay America. We are delighted to know you liked your room and had a good nights' sleep in your cozy bed. Your comment regarding our associates is appreciated, and we look forward to seeing you soon. Sincerely, Hotel Management
Business response:
Thank you for your fabulous rating and letting us know your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again soon. Sincerely, Hotel Management
They were out of the room type i had reserved but they upgraded my room.
Business response:
Thank you for choosing Extended Stay America. We regret we were unable to accommodate you in the room of your choice, but we are glad we were able to provide you with an upgrade. We appreciate your feedback and hope to welcome you back soon. Sincerely, Hotel Management
Great Staff Great Price Staff was great,very friendly and extremely helpful and accomodating. My room was perfect,clean and comfortable. The only thing that i felt was needed was better cable service/channels becauase there are only about 30 basic channels to watch and with the hotel being a place tostay at for longer periods a better cable service with more channels to choose from and maybe a few premium and movie channels would have made my stay absolutely perfect.
Business response:
Marteena, thank you for reviewing Extended Stay America. We are glad you loved our cordial associates and were impressed with our hardworking associates. We have also taken note of your comments concerning our cable service to see where we can make improvements. We value your business and hope to welcome you back soon. Sincerely, Hotel Management
Will not stay again Room was dirty. Large stains on rug. Hair on shower wall. Noisy but quieted down after 10pm.
Business response:
Steven, thank you for your feedback. I apologize for not living up to our commitment to clean, fresh accommodations during your stay. I am working with our housekeeping department to make sure all procedures are being followed so this does not happen again. I am also sorry for the noise issues you experienced and do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Roanoke - Airport
How is Extended Stay America Select Suites - Roanoke - Airport rated?
Extended Stay America Select Suites - Roanoke - Airport has a 4.3 star rating with 1,149 reviews.
When is Extended Stay America Select Suites - Roanoke - Airport open?
Extended Stay America Select Suites - Roanoke - Airport is open now. It will close tomorrow at 12:00 a.m.