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Extended Stay America Select Suites - Roanoke - Airport
- Hotels
- Roanoke, VA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2705 Frontage Rd. NW, Roanoke, VA, 24017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was ok Overall the place was good. The room was pretty clean and the lady working the front desk was really nice. The only thing was that the place was a little sketchy and there was a lot of noise outside.
Business response:
Holly, thank you for choosing Extended Stay America. We are glad you liked our clean accommodations and were impressed with the quality of service you received at our front desk. However, we regret the inconvenience you outlined. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
Aimee, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
We were placed in one room that had no cord to connect the tv so we were transferred to a second room. The door became stuck in the locked position in room 2 and we had to wait a couple hours for someone to let us in. Then we were transferred back to the room with no tv connect. Unsure if that problem had been addressed already.
Business response:
Deb, thank you for being our guest. We are sorry for the issues you encountered in both of your rooms and regret the inconvenience it caused. Your feedback has been discussed with the appropriate teams to address the problems you outlined. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Detailed experience Upon arrival, i cleaned entire room with their very own white wash cloth. It wasnt white after i was done cleaning. Found under chair in room was a black Bic lighter and a small candle. Finally, room is clean. All linen appeared to be clean with no stains and room was in order. Kitchen area appeared in order. Being a painter, i noticed the room appeared to be professionally painted while seeing no overlapping. Some of the furniture had sligjt damage as is the bathroom molding. A/C worked wonderfully inter... read more
Business response:
Michael, thank you for your review. We sincerely apologize for the cleanliness issue you encountered during your stay and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We hope the otherwise positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Business response:
Aimee, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management
supposedly non smoking room but it had distinctive smell that did not go away.
Business response:
Thank you for choosing our hotel. We are sorry for the smell you had in your suite and regret the inconvenience caused. Your comments have been shared with the housekeeping team to make sure this room receives a deep clean. We value your business and hope you will consider staying with us the next time you visit this area. Sincerely, Hotel Management
Business response:
Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Great customer service Very friendly staff. Jamie was especially nice and I feel she went above and beyond great customer service. There should be more employees like her. Room was clean and nice. There was another employee, I don't remember her name but she was very accommodating as well.
Business response:
LeeAnn, the needs of our guests are indeed our top priority, and we are glad this is apparent in the quality of service you received. Your compliments will surely be shared with our team, especially with Jamie. We are also happy to know you liked our clean accommodations. Thank you for the lovely review of Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Roanoke - Airport
How is Extended Stay America Select Suites - Roanoke - Airport rated?
Extended Stay America Select Suites - Roanoke - Airport has a 4.4 star rating with 1,241 reviews.
When is Extended Stay America Select Suites - Roanoke - Airport open?
Extended Stay America Select Suites - Roanoke - Airport is open now. It will close tomorrow at 12:00 a.m.