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Extended Stay America Select Suites - Roanoke - Airport
- Hotels
- Roanoke, VA
About this business
Location details
2705 Frontage Rd. NW, Roanoke, VA, 24017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was very helpful and kind and happy to take care of us. We arrived at 1 am and we had no issues checking in. In the light of day, we saw that one room was boarded up on the ground floor, and the stairs near our room had broken metal edges sticking up that could easily have hurt someone if you weren't paying attention.
Business response:
Thank you for taking the time to tell us about your visit! We are happy your overall stay was good and liked the service provided by our staff. We will share your feedback with the appropriate team members, so we can take action to prevent these issues from happening again. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management
Business response:
Annette, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Business response:
Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management
Business response:
Ainsley, we are pleased your stay was a fantastic one and thanks for your nice rating. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management
Business response:
All of us at Extended Stay America appreciate your wonderful rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management
Business response:
Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management
One night stay Overall the hotel was fine. The air conditioning wasn’t working well so it made it to hot to sleep. The sink drain was broken as well. The room was spacious and clean. Good for a quick stay.
Business response:
Nina, thank you for choosing Extended Stay America for your overnight stay and taking the time to provide your feedback. We are glad you liked most aspects of our hotel, but we are sorry we missed meeting some of your expectations. Unfortunately, maintenance issues do arise from time to time, and once identified we work as quickly as possible to get everything fully operational. We hope this unfortunate situation will not prevent you from staying with us in the future. Sincerely, Hotel Management
Overall this was a fine place to spend the night. Some highway noise, the mattress could have been a little more comfortable, but for the price, this place was fine. If you're expecting a five star hotel you'll be disappointed, but for the money it's a great value. I'd definitely stay here again.
Business response:
Thank you for choosing to stay at Extended Stay America. We are so pleased to read you liked the great value we offer for the price and had a peaceful time here. However, we regret any inconvenience caused to you while you were here. We are glad this did not overshadow your otherwise positive stay with us and that you will choose us again in the future. Sincerely, Hotel Management
Terrible parking for those that have to stay in rear of hotel. Tight like an alley. Very inconvenient
Business response:
Thank you for taking the time to post a review. We are sorry that parking was a challenge. On a future visit, we will be happy to assist you with these options. Thank you again for choosing to stay with us and we hope to have you visit again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Roanoke - Airport
How is Extended Stay America Select Suites - Roanoke - Airport rated?
Extended Stay America Select Suites - Roanoke - Airport has a 3.5 star rating with 1,884 reviews.
When is Extended Stay America Select Suites - Roanoke - Airport open?
Extended Stay America Select Suites - Roanoke - Airport is open now. It will close tomorrow at 12:00 a.m.