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Extended Stay America Select Suites - Roanoke - Airport
- Hotels
- Roanoke, VA
About this business
Location details
2705 Frontage Rd. NW, Roanoke, VA, 24017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was ok. Location was convenient. Surroundings Weren’t very good
Business response:
Sharan, thank you for choosing Extended Stay America for your recent visit. We are glad you had an overall pleasant stay, and you liked our convenient location. However, we regret your disappointment with our surroundings. We appreciate your business and hope to see you again soon. Sincerely, Hotel Management
Bed was not comfortable. Only two pillows provided, and not in very good shape. Limited dish wear was available with request but not enough. The AC, most of all, did work not work efficiently. It worked but it required lowering the thermostat almost 10 degrees. Hair dryer may have been available but we forgot to request in advance since they are provided in most motels. On the positive side, it had a good location and it was quiet through the night.
Business response:
Thank you for evaluating your stay online. We are glad you liked our convenient location and that you had an overall pleasant stay. However, we are sorry you could not experience a good night’s sleep due to the maintenance issue and the discomfort you had with the pillows. Your feedback concerning the HVAC unit has been shared with the maintenance team for review and action. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerely, Hotel Management
Smoke People smoking right outside their room made the smoke come into our room.
Business response:
Eliott, thank you for being our guest. We are sorry for the issue you encountered and regret the inconvenience it caused. Kindly note we are a non-smoking hotel, but on a rare occasion some guests do not comply, and we truly apologize for this. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Star days wonderful stay Love having a kitchen. Great service and wonderful air conditioning.
Business response:
Laurie, thank you for being our guest at Extended Stay America. We're thrilled to know you loved your well-equipped room and that you were impressed with the service you received from our associates. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Roanoke - Airport
How is Extended Stay America Select Suites - Roanoke - Airport rated?
Extended Stay America Select Suites - Roanoke - Airport has a 3.5 star rating with 1,868 reviews.
When is Extended Stay America Select Suites - Roanoke - Airport open?
Extended Stay America Select Suites - Roanoke - Airport is open now. It will close tomorrow at 12:00 a.m.