Extended Stay America Select Suites - Roanoke - Airport

Business response:

Lisa, thank you for choosing Extended Stay America and for the wonderful rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We are glad to know you had a pleasant time with us and that you liked our room. However, we regret that you did not feel completely secure at times. We take the safety and security of all of our guests very seriously, and our well-trained associates are capable enough to handle any kind of situations. We appreciate your feedback and look forward to your next visit! Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a review. We are sorry for the cleanliness and service issue you encountered. Your feedback has been shared with the housekeeping team to be more diligent in their efforts ensuring our future guest never encounter a similar problem. We do hope you give us another chance to prove that we have changed and take your comments seriously. Sincerely, Hotel Management 

Business response:

We are glad you enjoyed your time at Extended Stay America. Thank you for the nice rating, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Although overall you had a pleasant stay with us, we are sorry we missed meeting some of your expectations. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management 

Business response:

Thank you for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Lisa, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay. We are pleased to know you liked our associates, but we are sorry for the cleanliness issue you encountered. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you will choose us again in the future for an improved experience. Sincerely, Hotel Management