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Extended Stay America Select Suites - Rockford - State Street
- Hotels
- Rockford, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
747 N. Bell School Rd., Rockford, IL, 61107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff is always kind. Great smiles and very helpful.
Business response:
Thank you for taking the time to share feedback about your stay. Our goal is for every guest to have a great experience, so we are delighted to know you thoroughly enjoyed your time with us. We'll be sure to share your compliments with the entire team.On behalf of everyone here, we invite you to stay with us again the next time you visitRockford. Sincerely, Hotel Management
Nice staff but disappointing stay Had to wait 15 minutes for reception to open the door and let us in (at about midnight). Staff were friendly and room was clean. Breakfast consists of muffins and coffee, pretty disappointing.
Business response:
Thank you for being our guest. We are glad to know you were impressed with your well-maintained room and had a pleasant time with us. However, we are sorry for the issues you experienced. Your concern in regards to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new breakfast choices. We hope to host you back in the future so that we can make your next visit a memorable one. Sincerely, Hotel Management
Friendly staff and clean room could hear road slightly but room had a sound machine
Business response:
It was a pleasure having you at Extended Stay America. We are glad to know you were impressed with the service delivered by our associates and that you loved your well-appointed room. Thanks for the feedback, and we look forward to your next visit. Sincerely, Hotel Management
Great staff, spacious room that accommodated the whole family. Very comfortable and convenient
Business response:
Alon, thank you for the fantastic feedback of Extended Stay America. We are glad to know you were impressed with our well-appointed suite and that you were happy with our location. It was a pleasure having you all, and we look forward to your return visit. Sincerely, Hotel Management
buisness trip was great for what we were there for, close to everything
Business response:
Braidy, thank you for choosing our Extended Stay America while you were here for a business trip. We’re so glad to know our location was ideal for your needs and that overall you had a great time with us. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
The room smelled like smoke, but was otherwise nice and the woman at the desk when I came in is was cheerful and welcoming.
Business response:
Thank you for evaluating your stay. We are pleased to know you were impressed with our front desk associate and that you had a pleasant time here. However, we are sorry for the odor issue you experienced in your room and regret the inconvenience it caused. We have made a note of your feedback and have shared it with the housekeeping team to be more diligent with their work. Thanks again, and we hope to host you back in the future so that we can make it up to you. Sincerely, Hotel Management
No ice machine in the hotel. No breakfast - a tiny granola bar and coffee does not qualify as breakfast. Paid way to much for a room without breakfast. Overall I was very disappointed.
Business response:
Cati, thank you for sharing a review about your stay. We are sorry for the issues you experienced during your visit. Please know, we have a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. Your feedback with regards to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new offerings. We hope you will consider a future stay as we would welcome the opportunity to regain your... read more
The kitchen cabnets were very sticky. The fan did not work in the bathroom. Part of the kitchen cabnet was torn off. The restaurant close to the property was excellent.
Business response:
Thank you for posting a review of your stay. It's nice to read you had an overall pleasant visit and liked our location. However, we apologize for the problems with your room. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We appreciate your valuable feedback and look forward to having you stay with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Rockford - State Street
How is Extended Stay America Select Suites - Rockford - State Street rated?
Extended Stay America Select Suites - Rockford - State Street has a 4.3 star rating with 1,216 reviews.
When is Extended Stay America Select Suites - Rockford - State Street open?
Extended Stay America Select Suites - Rockford - State Street is open now. It will close tomorrow at 12:00 a.m.