Extended Stay America Select Suites - Rockford - State Street

Business response:

Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Vuko, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for your stay at Extended Stay America and for taking the time to review our hotel. Our staff works hard to ensure each guest has a great experience, so we appreciate your kind words regarding the service they provided during your visit. We look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Micah,thank you for your visit. We are glad to see you had an overall good stay but apologize for failing to meet some of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share feedback about your stay. Our goal is for every guest to have a great experience, so we are delighted to know you thoroughly enjoyed your time with us. We'll be sure to share your compliments with the entire team.On behalf of everyone here, we invite you to stay with us again the next time you visitRockford. ​Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are glad to know you were impressed with your well-maintained room and had a pleasant time with us. However, we are sorry for the issues you experienced. Your concern in regards to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new breakfast choices. We hope to host you back in the future so that we can make your next visit a memorable one. Sincerely, Hotel Management 

Business response:

It was a pleasure having you at Extended Stay America. We are glad to know you were impressed with the service delivered by our associates and that you loved your well-appointed room. Thanks for the feedback, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Alon, thank you for the fantastic feedback of Extended Stay America. We are glad to know you were impressed with our well-appointed suite and that you were happy with our location. It was a pleasure having you all, and we look forward to your return visit. Sincerely, Hotel Management 

Business response:

Braidy, thank you for choosing our Extended Stay America while you were here for a business trip. We’re so glad to know our location was ideal for your needs and that overall you had a great time with us. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management