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Extended Stay America Select Suites - Rockford - State Street
- Hotels
- Rockford, IL
About this business
Location details
747 N. Bell School Rd., Rockford, IL, 61107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
The room smelled like smoke, but was otherwise nice and the woman at the desk when I came in is was cheerful and welcoming.
Business response:
Thank you for evaluating your stay. We are pleased to know you were impressed with our front desk associate and that you had a pleasant time here. However, we are sorry for the odor issue you experienced in your room and regret the inconvenience it caused. We have made a note of your feedback and have shared it with the housekeeping team to be more diligent with their work. Thanks again, and we hope to host you back in the future so that we can make it up to you. Sincerely, Hotel Management
The kitchen cabnets were very sticky. The fan did not work in the bathroom. Part of the kitchen cabnet was torn off. The restaurant close to the property was excellent.
Business response:
Thank you for posting a review of your stay. It's nice to read you had an overall pleasant visit and liked our location. However, we apologize for the problems with your room. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We appreciate your valuable feedback and look forward to having you stay with us again. Sincerely, Hotel Management
Liked location Hotel old & kind of dingy Workout equipment worked Shouldn’t have word min if you want all people to do these
Business response:
Thank you for visiting Extended Stay America. It makes us happy that we were able to deliver a pleasant stay. Your feedback is valuable as it will help us improve our facilities moving forward. We appreciate your review and hope to have you as our guest again. Sincerely, Hotel Management
The staff was EXTREMELY friendly. Every time I had a question or request they were more than happy to help me.
Business response:
Tina, thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests. It was a pleasure to read about the service you received from our staff. They will be pleased to hear their efforts are noticed and appreciated by our guests. We hope you will stay with us again the next time you visit our area. Sincerely, Hotel Management
Business response:
We are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
Spacious, clean room, comfortable bed ... we had everything we needed. We only stayed one night, but we would have been very comfortable staying longer.
Business response:
Thank you for choosing the Extended Stay America. We're glad to know how much you liked our comfortable beds and the great condition of your room. We hope to have the opportunity to welcome you back. Sincerely, Hotel Management
Friendly helpful staff. Liked the people staying there. Grilling dinner, using the patio.
Business response:
Thanks for including Extended Stay America in your travel plans. We are delighted to know all went great during your stay and that you were impressed with our top-notch service and facilities. Thanks once more for your business, and we look forward to having you as our guest again in the near future. Sincerely, Hotel Management
No ice machine in the hotel. No breakfast - a tiny granola bar and coffee does not qualify as breakfast. Paid way to much for a room without breakfast. Overall I was very disappointed.
Business response:
Cati, thank you for sharing a review about your stay. We are sorry for the issues you experienced during your visit. Please know, we have a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. Your feedback with regards to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new offerings. We hope you will consider a future stay as we would welcome the opportunity to regain your... read more
Frequently asked questions about Extended Stay America Select Suites - Rockford - State Street
How is Extended Stay America Select Suites - Rockford - State Street rated?
Extended Stay America Select Suites - Rockford - State Street has a 4.1 star rating with 1,458 reviews.
When is Extended Stay America Select Suites - Rockford - State Street open?
Extended Stay America Select Suites - Rockford - State Street is open now. It will close tomorrow at 12:00 a.m.