Extended Stay America Select Suites - Rockford - State Street

Business response:

Thanks for being our guest. Although you liked certain aspects of our hotel, we sincerely apologize for not meeting your expectations for a perfect stay. Your feedback regarding the odor and the breakfast offerings are discussed with the appropriate individuals in an effort to improve our future guest experiences. Please consider staying with us again so we can provide you with a comfortable experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us and for taking the time to post a review. We are delighted to have exceeded your expectations! It was our pleasure accommodating you, and we hope you will make Extended Stay America your home away from home whenever your travels bring you to our city. Sincerely, Hotel Management 

Business response:

Stacie, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Lisa, thank you for choosing Extended Stay America. We are pleased to know how much you liked your room! We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and letting us know you had an overall pleasant visit. That being said, we are sorry that location was not ideal for your needs and for the inconvenience you had with the comfort of the bedding. We value your feedback as it will help us improve our guest experience moving forward. We hope this did not overshadow your otherwise positive visit and that you will choose us again in the future. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Richard, thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and review like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Please accept our apologies for the service issues you encountered and for our lack of responsiveness during your stay. Your feedback will be used to improve our service delivery and to prevent these things from happening in the future. We hope you will consider giving us another chance to serve you better. Sincerely, Hotel Management