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Extended Stay America Select Suites - Rockford - State Street
- Hotels
- Rockford, IL
About this business
Location details
747 N. Bell School Rd., Rockford, IL, 61107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice hotel and location. Free Wifi is barely adequate. Breakfast is a joke. Basket of packaged muffins and granola bars with coffee/hot water.
Business response:
Jonathan, it was our pleasure hosting you at Extended Stay America - Rockford - State Street. We are pleased to know you enjoyed your overall time with us and were impressed with our convenient location. However, we are sorry that our breakfast offerings were not to your liking. We will be sure to share your feedback with the concerned team as we plan any changes to the same. We appreciate you being our guest and hope to have the opportunity to serve you better in the future. Sincerely, General Manager
Great customer service The front desk people were outstanding and very customer service oriented. Everything including the room was very good with the exception that the ownership has not installed slip prevention materials in the bottom of the bathtub. The tub was very, very slippery and it was difficult to maintain your balance when taking a shower. It is a very real possibility that an older individual could fall and break something.
Business response:
Kenneth, thank you for choosing Extended Stay America - Rockford - State Street and for sharing your experience. We are glad to know our outstanding hospitality and your room left you with a great impression of our hotel. We also appreciate your observation and have taken a note of it. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
Worth it Nice stay, very friendly front desk. Nice area, and no noise from the next door business
Business response:
Bruce, it was a pleasure to have you as our guest at Extended Stay America - Rockford - State Street. We are delighted to read our service an facilities were up to your satisfaction. Thanks for your business. We hope to see you again soon. Sincerely, General Manager
Bring your own pillows and dishes! First the good points - very clean and nice looking room. The strip club that many people have mentioned is screened behind a row of trees and far as I could see, does not create any issues. Location is good - close to RT 90 and State Street - plenty of restaurants and shopping nearby. What I didn't like: Pillows that seemed to be made out of cardboard and probably the hardest bed I have tried to sleep on in a long time. You have to request dishes, etc if you want to use the kitchen. I hav... read more
Business response:
Mark, thank you for choosing to stay at our hotel. We are pleased to know our location was ideal for your needs. However, I was disappointed to read that you were not happy with the pillows and the mattress in your room which impacted your sleep as well. We will make the necessary changes so that this type of issue does not happen again to any of our guests. Please know, To ensure cleanliness of kitchenware, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your ... read more
Nice stay. Staff was friendly. The "breakfast" was just granola bars. That's was disappointing.
Business response:
Thank for choosing to stay at Extended Stay America - Rockford - State Street and for your feedback. We are pleased to know your overall stay was good and that you liked the service provided by our associates. Having said that, I am sorry we missed meeting your expectations in regard to breakfast offerings and have shared it with the concerned team regarding the food & beverage selection at our hotel. We hope you to have the opportunity to welcome you back soon. Sincerely, General Manager
Not impressed The bed was uncomfortable, the Fridge was loud, only muffins and coffee for breakfast.
Business response:
Thank you for being our guest. We apologize for the issues you encountered in your room and also regret that our breakfast offerings were not to your liking. I have shared your feedback with the respective teams in an effort to improve our future guest experiences. It was good to have you here, and we hope you will give us another opportunity to restore a favorable impression of our hotel in the future. Sincerely, General Manager
Business response:
Laura, thank you for being our guest at Extended Stay America - Rockford - State Street. We appreciate you giving us a nice rating and are glad you were overall pleased with your experience with us.Thanks for your business. We hope to see you again soon. Sincerely, General Manager
Extended stay Was surprised that an extended stay hotel with a full kitchen didn't have dishes, silverware, dishes or pots. You had to ask for all this. Not even drinking glasses. I at least expected a coffee maker. No, but coffee in lobby in the morning. No ice maker in hotel, but if you are patient you can fill the ice cube tray in your freezer. Room was very large and clean.
Business response:
Lynn, thank you for reviewing your stay at Extended Stay America Rockford - State Street. We are pleased to know you liked your spacious and clean room. We hope to welcome you back soon for another enjoyable stay. Sincerely, General Manager
Visit to see my Son A great place to eat right behind the hotel. I had an amazing dinner at the Tavern on Clark.
Business response:
Thank you for sharing your comments. It is great to see you were well accommodated at our hotel and that you valued our convenient location. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
Frequently asked questions about Extended Stay America Select Suites - Rockford - State Street
How is Extended Stay America Select Suites - Rockford - State Street rated?
Extended Stay America Select Suites - Rockford - State Street has a 4.1 star rating with 1,458 reviews.
When is Extended Stay America Select Suites - Rockford - State Street open?
Extended Stay America Select Suites - Rockford - State Street is open now. It will close tomorrow at 12:00 a.m.