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Extended Stay America Select Suites - Rockford - State Street
- Hotels
- Rockford, IL
About this business
Location details
747 N. Bell School Rd., Rockford, IL, 61107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My stay was perfect and couldn't ask for anything else.
Business response:
Cody, thank you for selecting Extended Stay America for your visit and for sharing your great comments. It was a pleasure knowing how much you liked our hospitality. Thanks again for being our guest, and we look forward to seeing you in the future! Sincerely, General Manager
The queen bed felt small and was really close to the wall unit airconditioner and we thought with an extended stay we would have some kitchen supplies.(they did get us 2 coffee cups, which helped..)Not very fond of the grab and go breakfast but the coffee was quite good.
Business response:
Dear Guest, thank you for your feedback. We are pleased you had an overall nice stay. We would like to inform you that to ensure cleanliness of kitchenware upon check-in and as per our brand standards, these items are available at the front desk rather than leaving them in the room, and our team gladly delivers them upon request. I will also make a note of your feedback as we plan any changes to our complimentary grab-and-go breakfast. We hope you will reconsider a future stay as we would welcome the opportunity to regain yo... read more
Business response:
Billie, thank you for being our guest at Extended Stay America - Rockford - State Street. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, General Manager
The location was very convenient. It was nice to have laundry and full kitchen.
Business response:
Thank you for staying at Extended Stay America - Rockford - State Street. It is good to read you loved our ideal location and all the facilities we have to offer. Thanks for allowing us to be of service, and we hope to have the pleasure of doing so again. Sincerely, General Manager
Convenient The hotel was clean and close to everything, right down the street from the much needed starbucks in the morning.Only granola bars or oatmeal for breakfast in the morning, but we knew that going in. Our room was quiet and comfortable even though it was right next to the elevator and across from the laundry room. There is no ice machine here for some reason.There is, however a kitchenette in the room that has a full size fridge. It is convenient and friendly and I would probably stay here again when I am in this ar... read more
Business response:
Elizabeth, thank you for choosing Extended Stay America - Rockford - State Street while visiting your family. We are delighted to read you loved your comfortable room and our location which was perfect for your needs. It was a pleasure to have you as our guest, and we look forward to welcoming you back soon. Sincerely, General Manager
Customer service was great. Clean hotel in safe area right off of the interstate.
Business response:
Mike, our thanks for taking the time to review your stay. We are so happy you were overwhelmed not only by our excellent service but also with your comfortable room. We hope to see you again at Extended Stay America - Rockford - State Street. Sincerely, General Manager
Close to the water park but was not a place I woul It was ok. Less than I expected for the price. Staff was friendly but no more extended stay hotels for me or my family
Business response:
Thank you for taking the time to evaluate your stay. We are happy you liked our friendly associates, but we are sorry for not meeting all of your expectations. If there is anything we could have done to improve your experience, please let us know. We hope to have another opportunity to welcome you back soon. Sincerely, General Manager
The staff was extremely friendly and the location was perfect for the trip we had planned. Our bed was a little firm for my liking but I know it's different for everyone. Overall, it was a wonderful experience.
Business response:
Thank you for being our guest and taking the time to review your experience at Extended Stay America - Rockford - State Street. It is good to read that you liked our courteous associates and convenient location which was perfect for your needs. It was great to have you here, and we hope to see you again soon. Sincerely, General Manager
Decent stay Just ok. The room smelled like smoke. Both times staying here, spider in the room. Staff are not always readily available. But they are friendly and helpful.
Business response:
Thank you for staying at Extended Stay America - Rockford - State Street once again. Although, we are happy you liked our helpful associates, we are sorry that you felt they were not attentive enough to you. Also, please accept our apologies for the housekeeping issues in your suite. Your comments have been shared with our housekeeping team to ensure your experience is not repeated. We hope to have you back with us soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Rockford - State Street
How is Extended Stay America Select Suites - Rockford - State Street rated?
Extended Stay America Select Suites - Rockford - State Street has a 4.1 star rating with 1,458 reviews.
When is Extended Stay America Select Suites - Rockford - State Street open?
Extended Stay America Select Suites - Rockford - State Street is open now. It will close tomorrow at 12:00 a.m.