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Extended Stay America Select Suites - Rockford - State Street
- Hotels
- Rockford, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
747 N. Bell School Rd., Rockford, IL, 61107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking the time to give your complimentary rating. We work hard to make sure our guests enjoy every aspect of their visit, so review such as yours tell us that we are succeeding. We look forward to your next stay at Extended Stay America - Rockford - State Street. Sincerely, General Manager
Worked for us! The hotel was just fine for our purposes, which was only an overnight stay as we traveled south. The room was spacious and I liked the ease with which I could do a little laundry. It's centrally located, close to restaurants for dinner and breakfast. There was a 'grab and go' breakfast but we like something a little more substantial to start our day. We had trouble getting on the internet but Jenn, at the front desk, was very patient working through the problem go the router rebooted for us. All was find after... read more
Business response:
Thank you for choosing Extended Stay America - Rockford - State Street for your overnight stay. It’s nice to know our location was convenient for your trip and that you were impressed with your spacious room and the service delivered by our courteous associates. I’ll be sure to share your kind remarks with my team, especially with Jenn. Your feedback is much appreciated, and we hope to be your first choice every time you visit our area. Sincerely, General Manager
Clean, Comfortable and Affordable The room was spacious and clean. Bed was comfortable. I enjoyed having the sitting area and the kitchenette. Overall a good place to stay. The only thing that surprised me a bit was the fact that that rooms are only cleaned by housekeeping once a week.
Business response:
Doug, thank you for choosing Extended Stay America - Rockford - State Street. It's so nice to know you found us to be great value and also your suite comfortable andwell-maintained. While our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion. Thanks for your feedback, and we hope to see you again soon. Sincerely, General Manager
Ok to sleep there short term. Weak continental breakfast choices. No room to sit down and enjoy a cup a coffee. Rooms were clean but housekeeping only comes by on Saturday to clean the rooms. If you need clean towels in meantime you have to go get them exchanged at counter. Staff was very friendly and courteous.
Business response:
We do wish that your recent stay with us had been more impressive. Thank you for sharing your rating which lets us know more attention is needed to improve our guests experience. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities and services a bit different than traditional hotels. Regardless of the length of stay, our goal is to provide a clean, comfortable and well maintained hotel with a friendly staf... read more
Nice hotel and location. Free Wifi is barely adequate. Breakfast is a joke. Basket of packaged muffins and granola bars with coffee/hot water.
Business response:
Jonathan, it was our pleasure hosting you at Extended Stay America - Rockford - State Street. We are pleased to know you enjoyed your overall time with us and were impressed with our convenient location. However, we are sorry that our breakfast offerings were not to your liking. We will be sure to share your feedback with the concerned team as we plan any changes to the same. We appreciate you being our guest and hope to have the opportunity to serve you better in the future. Sincerely, General Manager
Great customer service The front desk people were outstanding and very customer service oriented. Everything including the room was very good with the exception that the ownership has not installed slip prevention materials in the bottom of the bathtub. The tub was very, very slippery and it was difficult to maintain your balance when taking a shower. It is a very real possibility that an older individual could fall and break something.
Business response:
Kenneth, thank you for choosing Extended Stay America - Rockford - State Street and for sharing your experience. We are glad to know our outstanding hospitality and your room left you with a great impression of our hotel. We also appreciate your observation and have taken a note of it. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
Worth it Nice stay, very friendly front desk. Nice area, and no noise from the next door business
Business response:
Bruce, it was a pleasure to have you as our guest at Extended Stay America - Rockford - State Street. We are delighted to read our service an facilities were up to your satisfaction. Thanks for your business. We hope to see you again soon. Sincerely, General Manager
Bring your own pillows and dishes! First the good points - very clean and nice looking room. The strip club that many people have mentioned is screened behind a row of trees and far as I could see, does not create any issues. Location is good - close to RT 90 and State Street - plenty of restaurants and shopping nearby. What I didn't like: Pillows that seemed to be made out of cardboard and probably the hardest bed I have tried to sleep on in a long time. You have to request dishes, etc if you want to use the kitchen. I hav... read more
Business response:
Mark, thank you for choosing to stay at our hotel. We are pleased to know our location was ideal for your needs. However, I was disappointed to read that you were not happy with the pillows and the mattress in your room which impacted your sleep as well. We will make the necessary changes so that this type of issue does not happen again to any of our guests. Please know, To ensure cleanliness of kitchenware, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your ... read more
Nice stay. Staff was friendly. The "breakfast" was just granola bars. That's was disappointing.
Business response:
Thank for choosing to stay at Extended Stay America - Rockford - State Street and for your feedback. We are pleased to know your overall stay was good and that you liked the service provided by our associates. Having said that, I am sorry we missed meeting your expectations in regard to breakfast offerings and have shared it with the concerned team regarding the food & beverage selection at our hotel. We hope you to have the opportunity to welcome you back soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Rockford - State Street
How is Extended Stay America Select Suites - Rockford - State Street rated?
Extended Stay America Select Suites - Rockford - State Street has a 4.3 star rating with 1,192 reviews.
When is Extended Stay America Select Suites - Rockford - State Street open?
Extended Stay America Select Suites - Rockford - State Street is open now. It will close tomorrow at 12:00 a.m.