Extended Stay America Select Suites - Rockford - State Street

Business response:

Thanks for being our guest at Extended Stay America. We are delighted to read you had a comfortable stay and that our location was convenient for your needs. Having said that, we are sorry for the noise issue you experienced and regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management 

Business response:

Thanks for sharing your wonderful rating about your experience at the Extended Stay America. We are happy to see your stay with us was perfect in all the ways and hope we have the pleasure of hosting you again soon. Sincerely, Hotel Management 

Business response:

Russell, thank you for staying at Extended Stay America. We are delighted to read you liked our well-kept property and courteous service. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

It was a pleasure to have you as our guest at Extended Stay America. We are delighted to read you found us to be a good value and our facilities were up to your satisfaction. Reviews such as yours mean a lot! Thanks again, and we look forward to welcoming you and your family back. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to tell us about your visit! We are happy your overall stay was good, but we want it to be perfect. We always want to exceed the expectations of our guests, and we genuinely apologize for not doing so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the perfect stay you deserve. Sincerely, Hotel Management 

Business response:

Thank you for your excellent rating. We are thrilled you liked our offerings and had an awesome stay with us. On behalf of all of us at Extended Stay America, we would like to invite for another outstanding visit. Sincerely, Hotel Management 

Business response:

Steve, thank you for being our guest at Extended Stay America. We are happy to know our location was ideal for your needs and that you had a comfortable time with us. We have taken a note of your feedback in regard to our breakfast offerings as we plan any changes to our selections. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

It was a pleasure having you as our guest at Extended Stay America. It's great to read you enjoyed your stay and our facilities and service were to your satisfaction. We look forward to sharing your positive feedback with our team. Please visit with again the next time you are in the area. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share comments about your stay. We strive to consistently deliver exceptional service, so we apologize you had a disappointing experience with us. We have shared your feedback with our team, and steps have already been taken to ensure it is not repeated in the future. We truly hope you will give us another chance to prove we are committed to providing outstanding guest service. We look forward to welcoming you back to our hotel. Sincerely, Hotel Management