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Extended Stay America Select Suites - Rockford - State Street
- Hotels
- Rockford, IL
About this business
Location details
747 N. Bell School Rd., Rockford, IL, 61107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I will continue to stay at Extended Stay when in town, however, I was a little disappointed when I got to the room, all excited to watch HGTV (no cable at home), and Dish Network was in and out, mostly out due to the rain. Not the hotel's fault, but a known issue for satellite.
Business response:
Stacey, thank you for being loyal to our brand and for choosing Extended Stay America - Rockford - State Street. Although you enjoyed your overall time with us, we are sorry that you were not able to take advantage of the TV in your room. It was our pleasure hosting you, and we look forward to your return visit soon. Sincerely, General Manager
Business response:
Thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, General Manager
Close to shopping No ice machine. I have never stayed in a motel without one! Had to go down the street to gas station to buy a bag of ice. Quite annoying. No wastebasket in room other than small one in bathroom. Had to use a shopping bag for our trash. We were on 1st floor. On 2nd floor above us somewhere there was constant running/jumping. It was like a herd of elephants over our heads. We complained to front desk at 10:30 pm so we could sleep & it did stop for about an hour them continued off & on the rest of the night. T... read more
Business response:
We apologize for the noise caused by the other guests and for failing to resolve this to your total satisfaction. We certainly should have done more, and we'll be working with our staff to make sure we do a better job in the future. We would like to inform you that we have refrigerators in all our rooms which include ice trays for your convenience, so we do not have ice machines on our property. We hope you will give us another chance to provide you with a better experience. Sincerely, General Manager
The staff was extremely friendly, had no problem being me extra when I asked. My only complaint is the bed wasn't comfortable at all. It was hard and I woke up many times throughout the night. Grab and go breakfast was nice and convienent. Would stay again.
Business response:
Thank you for being our guest at Extended Stay America - Rockford - State Street. We are happy to know you liked our associates and that our grab-and-go breakfast was perfect for your needs. Your feedback regarding the bed has been shared with our management team as the plan any future upgrades. We look forward to your return visit soon. Sincerely, General Manager
Business response:
Thank you for staying with us and taking the time to share your review. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, General Manager
Business response:
Thank you for taking the time to give your complimentary rating. We work hard to make sure our guests enjoy every aspect of their visit, so review such as yours tell us that we are succeeding. We look forward to your next stay at Extended Stay America - Rockford - State Street. Sincerely, General Manager
Worked for us! The hotel was just fine for our purposes, which was only an overnight stay as we traveled south. The room was spacious and I liked the ease with which I could do a little laundry. It's centrally located, close to restaurants for dinner and breakfast. There was a 'grab and go' breakfast but we like something a little more substantial to start our day. We had trouble getting on the internet but Jenn, at the front desk, was very patient working through the problem go the router rebooted for us. All was find after... read more
Business response:
Thank you for choosing Extended Stay America - Rockford - State Street for your overnight stay. It’s nice to know our location was convenient for your trip and that you were impressed with your spacious room and the service delivered by our courteous associates. I’ll be sure to share your kind remarks with my team, especially with Jenn. Your feedback is much appreciated, and we hope to be your first choice every time you visit our area. Sincerely, General Manager
Clean, Comfortable and Affordable The room was spacious and clean. Bed was comfortable. I enjoyed having the sitting area and the kitchenette. Overall a good place to stay. The only thing that surprised me a bit was the fact that that rooms are only cleaned by housekeeping once a week.
Business response:
Doug, thank you for choosing Extended Stay America - Rockford - State Street. It's so nice to know you found us to be great value and also your suite comfortable andwell-maintained. While our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion. Thanks for your feedback, and we hope to see you again soon. Sincerely, General Manager
Ok to sleep there short term. Weak continental breakfast choices. No room to sit down and enjoy a cup a coffee. Rooms were clean but housekeeping only comes by on Saturday to clean the rooms. If you need clean towels in meantime you have to go get them exchanged at counter. Staff was very friendly and courteous.
Business response:
We do wish that your recent stay with us had been more impressive. Thank you for sharing your rating which lets us know more attention is needed to improve our guests experience. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities and services a bit different than traditional hotels. Regardless of the length of stay, our goal is to provide a clean, comfortable and well maintained hotel with a friendly staf... read more
Frequently asked questions about Extended Stay America Select Suites - Rockford - State Street
How is Extended Stay America Select Suites - Rockford - State Street rated?
Extended Stay America Select Suites - Rockford - State Street has a 4.1 star rating with 1,458 reviews.
When is Extended Stay America Select Suites - Rockford - State Street open?
Extended Stay America Select Suites - Rockford - State Street is open now. It will close tomorrow at 12:00 a.m.