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Extended Stay America Select Suites - South Bend - Mishawaka - South
- Hotels
- Mishawaka, IN
About this business
Location details
4715 N. Main St., Mishawaka, IN, 46545, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room and smell
Business response:
Dear Adam, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we regret that this was not your experience. Our hotel is committed to ensuring the cleanliness of all guest rooms, and we will address this issue promptly. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely, Hotel Management
I will never stay here again. Dirty, smelly rooms. Only stay here if you have no other option.
Business response:
Dear Bryan, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we regret that this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely, Hotel Management
Never have I ever paid this much for a room. It was in a great location and the girls at the front were SO nice!! The room on the other hand, needed to be cleaned. There was a random M&M on the floor and the desk had some sort of food crust that was completely missed when it was “cleaned”. Our shower head also wasn’t turning on so we got to take showers with just the main water faucet. The bed was nicely made and clean (i throughly inspected it) there is NO way this room should have been 6 times the amount of what they regul... read more
Business response:
Dear Sara, Thank you for taking the time to share your experience. We’re thrilled to hear that our front desk team made a positive impression. Your kind words about their friendliness mean a lot to us! However, we’re sorry for the cleanliness issues you encountered in your room. We’ll be addressing them with our housekeeping and maintenance teams to ensure better attention moving forward. We also understand your frustration with the rate increase during the football game weekend. The pricing can fluctuate due to local events... read more
Di
The couch with a pull-out only had a loose mattress under the covers that was heavily stained
Do Not Stay Here After driving across country to this place. No sheets for sofa bed which was in broken down condition, No supplies in kitchen. No microwave, no coffee pot, no cooking utensil etc. they wanted us to rent them or go to the Dollar Store to purchase. The room door did not latch or lock. No staff at front. We left the next morning though were booked for multiple nights. Tried to check out but there was no staff to check out with. Called the number on the lobby phone. They informed us it was a holiday so they were... read more
Late check in was very confusing and complicated. Took way too long. The condition of this property is extremely poor.
Business response:
Dear Guest, We sincerely apologize for the challenges you encountered during check-in and the property’s condition not meeting your expectations. We understand how frustrating delays can be and are working to improve our procedures to ensure a more efficient experience for future guests. Your feedback regarding the property’s condition has been noted, and we are committed to addressing these concerns to create a more comfortable environment. We greatly appreciate your input and hope to have the opportunity to offer you a mor... read more
Frequently asked questions about Extended Stay America Select Suites - South Bend - Mishawaka - South
How is Extended Stay America Select Suites - South Bend - Mishawaka - South rated?
Extended Stay America Select Suites - South Bend - Mishawaka - South has a 3.5 star rating with 985 reviews.
When is Extended Stay America Select Suites - South Bend - Mishawaka - South open?
Extended Stay America Select Suites - South Bend - Mishawaka - South is open now. It will close tomorrow at 12:00 a.m.