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Extended Stay America Select Suites - South Bend - Mishawaka - South
- Hotels
- Mishawaka, IN
About this business
Location details
4715 N. Main St., Mishawaka, IN, 46545, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
For breakfast i would have liked to eat something else besides granola bars. No body refilled the coffe pots when they were emptied. The room was we got was not cleaned. It was the last one the hotel had.
Business response:
On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager
Not a 2.5 star hotel The first room they gave me was not cleaned. The second had an individual above me that lives there ( yes people live there permanently, no sure what % of there rooms are permanent residence. But it is multiple roomsI don't think he worked because he was up all hours of the night making noise.
Business response:
Thank you for your recent review of your stay. The experience you described is unacceptable, and I sincerely apologize for your experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Night clerk was rude
horrible place to stay at. it was a horrible experience. Will never stay there. I would not recommend this place to my worst enemy. I wasn't even able to eat or bath in their facility because I was so disgusted with the smell of the room and how filthy the room was. we did get placed into a different room, where the smell was somewhat better and a bit cleaner, but the bath was still dirty and filthy as well as the shower nob being broken.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. It upsets me to hear that you encountered these housekeeping and maintenance issues upon arrival, my team should have checked the room they reassigned you to as well, please accept our apologies. I am sorry for your experience. To make sure this doesn't happen again, I would like to research this and work to ensure it doesn't happen again. We hope that you will give us the opportunity to provide you with a better stay the next time you're in... read more
Very unclean rooms was not stocked up like it should and had a bad smekl
General Manager is Mean we had a good time up until last night of our stay when the general manager got upset and threatened to make us leave
Business response:
Thank you so much for sharing your experience with us. Your comments in regards to having a good time are much appreciated; yet, I was disheartened to read that we had to ask you to leave. Thank you again for you review. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
The first room we were put in had no heat so we were moved to another room & the tv was broken & it smelled so strong of smoke. The bed was so uncomfortable & there were no utensils in the kitchen at all. We didn't even have a coffee maker. It was New Year's Eve so we just wanted a comfortable place to sleep & for the price it was horrible.
Business response:
I do apologize about the smell of smoke in your room and was happy the front desk switched rooms for you. There are no dishes in rooms and if needed you contact the front desk and they will bring down to you.
There was a smell to the room the minute you walked in and the air conditioning system was very dirty
Frequently asked questions about Extended Stay America Select Suites - South Bend - Mishawaka - South
How is Extended Stay America Select Suites - South Bend - Mishawaka - South rated?
Extended Stay America Select Suites - South Bend - Mishawaka - South has a 3.5 star rating with 985 reviews.
When is Extended Stay America Select Suites - South Bend - Mishawaka - South open?
Extended Stay America Select Suites - South Bend - Mishawaka - South is open now. It will close tomorrow at 12:00 a.m.