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Extended Stay America Select Suites - South Bend - Mishawaka - South
- Hotels
- Mishawaka, IN
About this business
Location details
4715 N. Main St., Mishawaka, IN, 46545, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Steverson, thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Dreadful Experience!! Never Again!! No working TV!! Deafening noise coming from kitchen wall made it impossible to get much sleep, if any!! Paper-thin walls, hearing neighbors late into the night! Then, after voicing my concerns, promised a 50% discount on the room that didn't happen!!! Apparently, that was just a 'line' by the woman at the front desk to make me go away! Unbelievable!!!
Business response:
Thank you for staying with us and taking the time to evaluate our hotel. Our goal is to provide a comfortable stay with your room being a quiet place to relax and sleep. We are very sorry this was disrupted by noise from [other guests, streets, garbage truck]. We hope you will give us another opportunity to show you our excellent hospitality should your travels bring you this way again! Sincerely, Hotel Management
Never Again! It was terrible. First room had an ant in the bed, microwave was dirty on the front and the room smelled. Second room, the sheet didn't fit, no pillowcases on the pillows, the carpet needs to be cleaned, and there was an odor.
Business response:
We apologize for the odor and cleanliness issues you encountered in your rooms. We are very concerned about your experience and have brought this to the attention of our housekeeping department. We assure you that remedial steps are underway so such issues don’t happen again. Please consider giving us a chance to redeem ourselves in the future. Sincerely, Hotel Managemen
The room size was very good. Front office staff very nice. The cleanliness in room was sub par. Hair in the shower and one of the beds had hair and dead skin on in when the sheets were pulled back as if never changed after previous person’s stay
Business response:
Thank you for choosing us. It’s nice to know you liked your suite and that overall you had a pleasant stay. However, we are sorry for the cleanliness issues you had in your room. We have shared your comments with our housekeeping team to be more thorough with their servicing. We are grateful for the feedback you provided, and we hope you will stay with us again soon. Sincerely, Hotel Management
People where rude
Business response:
We apologize for the behavior of our associate and thank you for informing us of this incident. We can understand your disappointment, and we're sorry for the inconvenience you encountered. We provide thorough training for all associates, and we will redouble our efforts. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Not set up to be an extended stay hotel When I booked this "Extended Stay" I expected the kitchen would be stocked. I didn't realize I would have to ask for every utensil, bowl, appliance, etc. We were in town for AYOP. We left the hotel at 7 am and didn't return until approximately 10 pm every night. We barely had time to eat, let alone ask for necessary kitchen items. When we arrived on Monday, we asked for a toaster and were told they didn't have any to give us. I asked again on Tuesday and they still didn't have one for ... read more
Business response:
Karen, thank for being our guest. We are sorry for falling short of your expectations for a perfect stay. Your feedback regarding lack of kitchenware and the breakfast offerings is shared with the appropriate individuals in an effort to provide better guest experiences going forward. Also, our maintenance team is asked to look into the remark for the exhaust fan. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Upon checking, we were given a key to a room that someone was already in. We had access to all their stuff.... not safe!
Business response:
Thanks for choosing us for your visit. We are truly sorry for the experience you had with our front desk. We strive to provide excellent service from each member of our team, and we are grateful for the feedback that helps us improve our services. We have shared your concerns with the appropriate individuals to ensure this does not happen again. We appreciate your patience and hope you will consider staying with us again. Sincerely, Hotel Management
Business response:
William, thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Was there 4 days. No one came and cleaned the room and brought fresh towels or linen. It smelled of cat pee. The beds were awful. And one night there were cops surrounding the place.
Business response:
First and foremost, we would like to offer you my apologies for the inconveniences that you experienced during your stay with us. Your concerns have been immediately brought to the attention of our housekeeping for review and action. We are also sorry if our housekeeping service was not shared at the time of your check-in. This service is done on a weekly basis to respect the privacy of our long-term guests so as to offer minimal intrusion. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel... read more
Frequently asked questions about Extended Stay America Select Suites - South Bend - Mishawaka - South
How is Extended Stay America Select Suites - South Bend - Mishawaka - South rated?
Extended Stay America Select Suites - South Bend - Mishawaka - South has a 3.5 star rating with 985 reviews.
When is Extended Stay America Select Suites - South Bend - Mishawaka - South open?
Extended Stay America Select Suites - South Bend - Mishawaka - South is open now. It will close tomorrow at 12:00 a.m.