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Extended Stay America Select Suites - South Bend - Mishawaka - South
- Hotels
- Mishawaka, IN
About this business
Location details
4715 N. Main St., Mishawaka, IN, 46545, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They suck There was no one at the front desk waited over an hour with 10 people trying to check in and a couple locked out of their room, never got a room
Business response:
Heather, thank you for your review. Please accept our apologies for the less than positive experience with our front desk service. We have shared your comments with our team to ensure we meet the high standards you should expect from us every single stay. Thanks again for your feedback, and we hope you will give us another chance to demonstrate the excellent service we strive to provide. Sincerely, Hotel Management
Staff was nice. Room had bed bugs which I found out the next day. So upset because i found them on my infant son and was so Grossed out.
Business response:
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. However, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Price was good, but that's about it. Check in was fine. However, the bathroom was not cleaned from previous guests. When I told hotel staff they did nothing. Tried to get clean towels, but they weren't available until midnight. Our room smelled like rotten food.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Seedy Motel Very old feel and smelly. Broken furniture. A slight step above sleeping in your car.
Business response:
Thanks for being our guest. We sincerely apologize for not meeting your expectations with regard to your room while being here and the inconvenience it caused to you. Your feedback regarding the housekeeping and maintenance issues are shared with the concerned team to ensure that remedial steps are taken immediately to ensure such problems aren’t repeated going ahead. Please give us another chance to accommodate you so we can deliver you with a better stay. Sincerely, Hotel Management
Pet friendly hotel, not very clean. Stayed w/our dog multiple piles of feces on the front lawn. Our room looked nice. Noticed pink glitter on the carpet near the couch & a long dark hair in between the bed sheets!! Upon leaving the next morning there was a pair of ladies underwear in the parking lot!! I would rather pay more for a cleaner hotel!
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take cleanliness issues lightly. We have addressed this matter with the Head of housekeeping and with the department associates in order to ensure impeccable attention to detail in all areas of our property. We hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
checking in was a hassle, felt uncomfortable. didn’t have a pleasant smell on the third floor. room felt unclean and unsanitary. wouldn’t recommend to anybody or return again.
Business response:
Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Worst hotel ever Booked hotel 6 days before stay, at 3:45pm the day of my reservation receive a call from them saying the room style I booked sold out 2 day prior, even tho I booked it 6 days prior. Walked in and the whole place smelled.like an ashtray even tho it's illegal in Indiana to smoke in there. Was given room opened the door and the room was dirty and clearly not cleaned since last person stayed in it. Went back to front desk and was given second room, it had been "cleaned" tho sheets were stained and shower was dir... read more
Business response:
Marcus, please accept my sincerest apologies for the cleanliness and service issues you encountered while here. I have shared your concerns with my Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you again when in the area. Sincerely, H... read more
Overalll Food in fridge from prev guest stains on sheets. Got new room spider webs bug flying around. Lobbybdirty they ran out of Comp toiletre
Business response:
Kevin, thank you for your comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing visit. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process. We are working with our Housekeeping and Front office team to make sure we allocate a right room for our future guests. It was a pleasure having you here, and we hope you will give us another opportunity to provide a much bette... read more
AWFUL WEEKEND IN MISHAWAKA NO AMENITIES; ONLY COFFEE, WHICH NONE OF US DRINK; DID NOT HAVE ENOUGH TOWELS IN THE ROOM; DID NOT PICK UP DIRTY TOWELS OR VACUUM ROOM; HAVE TO BRING DIRTY TOWELS TO FRONT DESK TO EXCHANGE FOR CLEAN ONES; NO ICE MACHINES; HAVE TO WAIT TO MAKE YOUR OWN ICE IN THE REFRIGERATOR; NO PLATES OR UTENSILS IN THE ROOM; HAVE TO GO TO FRONT DESK TO GET PLATES AND UTENSILS; SEEDY CHARACTERS HANGING OUT IN HALLWAY AT MIDNIGHT - MY WIFE AND SON WERE AFRAID TO WALK TO THE LOBBY
Business response:
Thank you for your feedback. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Please know, kitchenware for your suite is available and kept at the front desk to ensure cleanliness. While our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion. And fresh linens and towels along with any toiletries are always available at the front desk. Your feedback has already been shared with... read more
Frequently asked questions about Extended Stay America Select Suites - South Bend - Mishawaka - South
How is Extended Stay America Select Suites - South Bend - Mishawaka - South rated?
Extended Stay America Select Suites - South Bend - Mishawaka - South has a 3.5 star rating with 985 reviews.
When is Extended Stay America Select Suites - South Bend - Mishawaka - South open?
Extended Stay America Select Suites - South Bend - Mishawaka - South is open now. It will close tomorrow at 12:00 a.m.