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Extended Stay America Select Suites - South Bend - Mishawaka - South
- Hotels
- Mishawaka, IN
About this business
Location details
4715 N. Main St., Mishawaka, IN, 46545, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Old unattractive hotel. Dirty bathtub. No services. A cereal bar for breakfast. No dishes in the room.
Business response:
We're sorry you were not happy with us. After reading your comment, it seems our front desk personnel failed to communicate to you about our kitchenware policy. Our kitchenware is kept at the front desk to ensure its cleanliness, and it is available on request. We regret the inconvenience caused. Also, we have noted your concern regarding cleanliness issue you encountered in the room and same will be shared with the housekeeping team to ensure it is not repeated again. We hope to have the opportunity to welcome you back soon... read more
Worst bed ever You'd think a billion could buy a decent bed... or a refrigerator quieter then the jet engine of an A/C unit that is located right next to my head. Mishawaka, IN. Worst night of sleep in 10+ years. Clearly remember the clock at 11pm, 2am, 5am (moved to THE FLOOR in search of relief) and just gave up. No sleep for the weary.
Business response:
It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
So many little wrong things. 1st - I had specifically requested a room on the bottom level, in the back and near a exit. I got downstairs, in the front snack in the middle. 2nd - The room appeared clean but I found several things under the bed, a bottle cork, a necklace bead, several tissues and a balled up tissue in my bedding!! 3rd - Saturday evening a car horn alarm starting going off, apparently someone was shutting it off from inside their room. This went on every 15-20 minutes thru out the night. I finally complained a... read more
Business response:
Our team strives to ensure an excellent experience for each guest, and we are very sorry for disappointing you. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Our management team is taking steps to ensure future guests do not encounter the same issues. I truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Motel on highway We have never experienced a more filthy hotel than this one. They were short staffed and not willing to help out with our situation. Upon our arrival, we noticed the carpets were filthy. Within a half an our, my new footies were black from the carpet. Later, we found a long dark hair on the bathtub and then noticed a used bar of soap caught in the tub drain. Also, the bottom of the tub had ground in black dirt that could be removed if scrubbed. So, we complained about this and requested the tub be cleaned an... read more
Business response:
Thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that, I truly regret the inconvenience it caused. I am working with my housekeeping team to reiterate the importance of our daily duties to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experien... read more
It's smelled like stale smoke. One of the top three worst hotel stays. Dirty and smelled. I wouldn't recommend.
Business response:
Thank you for your feedback. I apologize for the smell of smoke you encountered while being here. We work hard to provide a clean and comfortable environment and I am sorry the smell compromised your experience. The condition you describe is unacceptable and not at all representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We invite you to come back and validate the changes we will be implementin... read more
Hotel was dated. Breakfast was oatmeal but was not restocked even hot water not replaced. In the 3 nights I stayed there they didn't replace the towels or even empty the trash
Business response:
Thank you for your review. I am sorry the selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. Please know, our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay. And fresh linens and towels along with any toiletries are always available at the front desk and are complimentary. We hope you will give us the opportun... read more
Business response:
Thank you for choosing our hotel for your stay. On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with a much better stay you deserve. Sincerely, General Manager
Stay away... The TV didn't work in the first room we got so they gave us a new one. At night when we tried to take showers, found out the shower didn't work. Called the front desk and we switched rooms again the next day. Overall, the rooms didn't feel to clean. I always check for bed bugs when I get a room and the pillow cases didn't look or smell clean, they're was even a hair on one of them and some stains that looked fresh. I asked and was assured they were changed. I had to buy cleaning product and wipe everything down ... read more
Business response:
Thank you very much for your feedback. I apologize for not living up to our commitment to clean, fresh accommodations during your stay. I am working with our housekeeping department to make sure all procedures are being followed so this does not happen again. I do hope you will give us another chance the next time your travels bring you this way. Sincerely, General Manager
Avoid at all costs There are 2 Extended Stays on the same road. I believe the reviews were mainly for the Extended Stay down the road from this one, which is newer. Once we got to this one which is much older, the lobby had cigarette butts on the floor, our room's air conditioner was broken and the whole room smelled like smoke. The sheets were dirty and had dried bodily fluids on them. They sent us to the nicer one down the street, but we could only stay for one night. We then had to find another hotel for the other nights.... read more
Business response:
Thank you for sharing feedback about your stay. I understand a fresh, clean hotel sets the tone for a wonderful stay and regret this was not your experience. I will certainly share your concerns with my housekeeping team in an effort to make sure our hotel policies are followed rigorously. Please consider visiting us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - South Bend - Mishawaka - South
How is Extended Stay America Select Suites - South Bend - Mishawaka - South rated?
Extended Stay America Select Suites - South Bend - Mishawaka - South has a 3.5 star rating with 985 reviews.
When is Extended Stay America Select Suites - South Bend - Mishawaka - South open?
Extended Stay America Select Suites - South Bend - Mishawaka - South is open now. It will close tomorrow at 12:00 a.m.