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Extended Stay America Select Suites - South Bend - Mishawaka - South
- Hotels
- Mishawaka, IN
About this business
Location details
4715 N. Main St., Mishawaka, IN, 46545, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I came at 10 pm couldn’t open the door, after they broke the door lock there was person sleeping in there. They didn’t even gave me other room though I’ve paid for the room and it was booked 3 days before. Had to sleep in my car. This place is unbelievable.
Business response:
Dear Valued Guest, Thank you for the feedback about your stay at our hotel. I apologize for our staffing service not meeting your expectations. To make sure this does not happen again, I am actively working with our staff to improve our guest experience. I appreciate your comments as they will only help us improve, and I hope you will give us another opportunity to provide you with the excellent experience you deserve. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Bed was not made, room smelled, building was very dated, heater runs for 30 seconds shuts off for 10 seconds and runs again. This will repeat the entire night if you want to be warm which will keep you up all night. Walls are very thin.
Business response:
We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
smells of pot and marijuana in hallway. No coffee maker in room and in the name of breakfast we get only energy bars and sugar loaded muffins.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Go Elsewhere Horrible experience. My hotel smelled like cigarette, I was coughing the entire time to the point where I was coughing up blood. The staff members were rude when I tried to complain and I was told by one member "that's not my problem" I will never use them again.
Business response:
Please accept our apologies for being inattentive to your needs and for the unsatisfactory service you received during your stay. These issues will be addressed with our team to prevent them from occurring again. We appreciate your business and hope you will consider staying with us once more so we can provide you with the hospitality you should have experienced on this visit. Sincerely, Hotel Management
The hallways stunk. The room was dirty and it was very outdated. I had to unbolt the table from the wall to be able to move the tv, that was bolted to the table, so we could see it.
Business response:
Joe, please accept our apologies for the housekeeping issues in your room. Corrective action has already been taken in the appropriate team to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy and safe environment for all of our guests. We hope you will choose us again so we can provide you with a satisfactory stay. Sincerely, Hotel Management
Terrible experience. My door was not closed when I arrived to my room. Walked right in.. no key. No TV remote. Sheet did not fit the bed. I even tried to remake the bed. Found an extra blanket and used that instead. Whole 2nd floor smelled like someone died or there was trash just piled in a room. The toilet was clogged. The room smelled like someone bathed in cologne every time the heat kicked on. I had to take the comforter off the bed as I discovered the cause of my sneezing and runny nose was most likely due to the pet d... read more
Business response:
Brandi, thank you for reviewing our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Please be assured that we have discussed your feedback with the appropriate departments, and we’re reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. We hope you reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
First room had crumbs under the sheets. Manager did change rooms and was polite.
Business response:
Thank you for choosing to stay at our hotel. Although we are happy our staff ensured you were comfortable, we are very sorry for the cleanliness issues you had at the first place. We will address your concerns and ensure we take action for improvement. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management
Mediocre room, not enough essentials The guy at the desk at check in was totally nice and professional. That's where the good ends. My husband had to go on a quest for sheets, towels and soap, even though I had told them there would be four of us. Not a very nice room, not very quiet. Would NOT stay there again.
Business response:
Melinda, thanks for being our guest. We are disappointed reading you didn’t have an excellent stay with us. Kindly accept our apologies for the housekeeping issue you experienced here. Your feedback is discussed with the concerned team to take the necessary remedial actions ensuring we deliver a clean and comfortable stay to all of our guests going ahead. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - South Bend - Mishawaka - South
How is Extended Stay America Select Suites - South Bend - Mishawaka - South rated?
Extended Stay America Select Suites - South Bend - Mishawaka - South has a 3.5 star rating with 985 reviews.
When is Extended Stay America Select Suites - South Bend - Mishawaka - South open?
Extended Stay America Select Suites - South Bend - Mishawaka - South is open now. It will close tomorrow at 12:00 a.m.