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Extended Stay America Select Suites - Springfield - South
- Hotels
- Springfield, MO
About this business
Location details
1333 E. Kingsley St., Springfield, MO, 65804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Door handles kept coming off, wasn’t clean by the refrigerator crumbs everywhere, only gave us 2 towels
Business response:
Patricia, thank you for the feedback. It’s a pleasure knowing your visit with us was an enjoyable one. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
This property is definitely for those who wish an extended stay. No coffee maker in the room and no free breakfast. For a non-smoking property, there was the smell of smoke upon entering the property. The bed was extremely firm and I had difficulty sleeping. The property was very quiet at night. So, if you're looking for a short stay with more amenities, this is not the place for you..
Business response:
It was disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We also apologize that you were not completely satisfied with our beds. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Very nice and clean facility The room in the facility was immaculate. The breakfast left a lot to be desired.
Business response:
Greg, thank you for your review of your recent stay at Extended Stay America. We are glad you liked our well-kept property. We will share your feedback with our breakfast team for future additions and hope to see you again soon. Sincerely, Hotel Management
It was a very nice hotel with a great staff, i loved the kitchen in the hotel room! The only thing that would have made it better was a pool.
Business response:
We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It is excellent to hear you enjoyed our fully equipped kitchen and the service of our team. Every team member is committed to ensuring our guests have an excellent stay, so thank you for recognizing their efforts, and we'll be sure to share your comments with them. We value your feedback and hope to see you again soon! Sincerely, Hotel Management
Bed not completely made pillows stacked at foot of bed without cases. I didn’t use them anyway but some other guest may have.
Business response:
Donna, we appreciate you staying with us and taking the time to share your concerns. We are sorry for the items we overlooked when servicing your room and for inconveniencing you as we took care of those matters. We will take steps to ensure this does not happen again. We thank you for your patience, and we hope to have another chance to welcome you and improve upon your last visit. Sincerely, Hotel Management
Springfield Very basic...didnt smell clean!
Business response:
Thank you for staying with us. Although you had an overall pleasant stay, we are sorry for the odor you encountered while here. Your concerns will be shared with the housekeeping department appropriately. It was a pleasure serving you, and we hope to have you back for the seamless stay you deserve. Sincerely, Hotel Management.
All the bad things about the Ozarks in one hotel.. Missing smoke detector in room, windows that wouldn’t lock, unattached screens. Dumpster full of molding mattresses out the window. The front door is well guarded by employees on their smoke breaks. Not family friendly as the WiFi is awful and there is no pool. We couldn’t even connect to the upgraded WiFi for $5 a day. Seemed like there were quite a few families living in the hotel.
Business response:
Dear Guest, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Springfield - South
How is Extended Stay America Select Suites - Springfield - South rated?
Extended Stay America Select Suites - Springfield - South has a 3.3 star rating with 2,312 reviews.
When is Extended Stay America Select Suites - Springfield - South open?
Extended Stay America Select Suites - Springfield - South is open now. It will close tomorrow at 12:00 a.m.