Extended Stay America Select Suites - Springfield - South

Business response:

Thank you for choosing Extended Stay America. We are delighted to read you had a pleasant stay and that you found our offerings to your satisfaction. It was a pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Mike, thank you for evaluating your stay. We apologize for the noise you experienced while you were here and for the average condition of your room. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We have also alerted our maintenance team to your concerns, and we will be more proactive replacing items that are beginning to show wear. We hope to have the chance to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Jeremaine, thank you for sharing your wonderful rating about your experience at the Extended Stay America. We are happy to see your stay with us was perfect in all the ways and hope we have the pleasure of hosting you again soon. Sincerely, Hotel Management 

Business response:

Steven, we are delighted you had an outstanding stay at Extended Stay America and you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are glad you liked our location and that overall you had a pleasant stay. However, we are sorry for the cleanliness issues you had in your bathroom. Your comments have been shared with our housekeeping team to make sure we are consistent with our service delivery. We value your business and hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry and are disappointed to read our hotel’s service and facilities did not provide the value you were hoping for. Kindly note, we have a full-size refrigerator with ice trays for guests’ convenience in every room, and therefore, we do not have ice machines. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management 

Business response:

Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management