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Extended Stay America Select Suites - Springfield - South
- Hotels
- Springfield, MO
About this business
Location details
1333 E. Kingsley St., Springfield, MO, 65804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was clean, no smells or dirty carpets, or sheets.it was nicer than i thought it would be.
Business response:
Thank you for being our guest at Extended Stay America. It’s a pleasure to know you enjoyed your well-kept room and had a comfortable stay with us. We appreciate your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Business response:
Thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management
Pros- Good location, room 215 was quiet it was located at end of hall. Kitchen appliances were clean, I also liked the shower it was large enough for me and has good water pressure. Cons- room was kinda dirty, bathroom fan didn't work, stayed 3 nights and hallway smelled of smoke that never went away. Overall for the money it was ok but you pretty much get what you pay for.
Business response:
Kyle, although overall you had a pleasant stay with us and liked our ideal location, we are sorry for the issues you had. Your feedback will be shared with the appropriate individual to improve our future guests’ experiences. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Things could of been better The room was nice, there were no dishes in the room not even a cup to get a drink of water. Rooms say smoke free, but the blanket on the bed had several burn holes in it. the lady at the counter was rude and I had to wait for ever to get checked in. She acted like she really didn't know what she was doing on the computer.
Business response:
Thank you for choosing us for your visit. We are truly sorry for the experience you had with our front desk. We strive to provide excellent service from each member of our team, and we are grateful for feedback that helps us improve our services. We have shared your concerns with the appropriate individuals to ensure this does not happen again. Please note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and... read more
Business response:
Michelle,thank you for your fabulous rating and letting us know your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
Business response:
Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Dirty room The hotel had friendly staff , but the toilet was filthy , the bed was dirty and the hallways stunk , we left a day earlier to go home because I couldn’t stay in that dirty room any longer
Business response:
Thank you for being our guest. Although you liked our courteous associates, we apologize for our promise to our guest includes a commitment to providing a clean, fresh environment, and we are sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we do hope you give us another chance in the future. Sincerely, Hotel Management
This hotel is nothing like the pictures on their website. The sheets were inside out and did not fit the bed. The dust ruffle looked like it had been at the bottom of a laundry basket for 2 weeks. There was no trashcan in our room, not even in the bathroom. We had to ask or one and it took forever to bring it. When I attempted to use the had soap in the bathroom it would not lather at all. It was like a piece of plastic. No cable, no satellite and the closet consisted of a curtain over a recess in the wall that wasn't even d... read more
Business response:
Thank you for the review of our hotel. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Springfield - South
How is Extended Stay America Select Suites - Springfield - South rated?
Extended Stay America Select Suites - Springfield - South has a 3.3 star rating with 2,312 reviews.
When is Extended Stay America Select Suites - Springfield - South open?
Extended Stay America Select Suites - Springfield - South is open now. It will close tomorrow at 12:00 a.m.