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Extended Stay America Select Suites - Springfield - South
- Hotels
- Springfield, MO
About this business
Location details
1333 E. Kingsley St., Springfield, MO, 65804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your review. Your total satisfaction is always our top priority, and I am sorry we failed to deliver that. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Clean and quiet close to James River Freeway with easy access to south side of town.
Business response:
Aaron, thank you for selecting Extended Stay America for your visit and for sharing your comments. We are glad to read that you liked our well-kept property and convenient location which was perfect for your needs. It was our pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management
Non-smoking room smelled like smoke. Bathroom was not clean
Business response:
Please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly.We will address this matter with our Housekeepingteam in order to ensure changes are made immediately to solve these problems.We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Sincerely, Hotel Management
Business response:
We appreciate you taking the time to share your positive rating regarding your experience at Extended Stay America. We are glad you enjoyed your visit and that our facilities and service were to your satisfaction. We hope to be your first choice every time you visit this area. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
2 vehicles were parked in handicap spots, over night, without plates or placards, forcing us and another car to park farther down, and the staff din't do anything abt it!
Business response:
Tracy, we are sorry for the inconvenience you had with the parking facility and regret that we failed to resolve it to your satisfaction. We value your feedback and have taken a note of your comments as it will help us improve our guest experience moving forward. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Just Scary This hotel is just scary. The kitchen floor was so dirty that when I wiped up a spill with a paper towel, it came up black. The hallways constantly smell (in a bad way) of cleaning liquid. You have to ask at the desk for all the kitchen necessities, they are not in the rooms. The cleaning staff was pleasant and helpful and the area is great. Walkable to many stores and restaurants and right off the James River Highway.
Business response:
Stephen, thank you for reviewing our hotel. We’re glad to know you liked the service provided by our staff and that our location was convenient for you. However, we’re sorry for the cleanliness issue you experienced in your room and that you were inconvenienced due to our hotel policy. We have discussed your concerns with our housekeeping team, and we will be more diligent with our efforts moving forward. Also, in order to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items ava... read more
Check your bank statement The receptionist insisted she charge my credit card even though I told her it’s already paid. She insisted it’s not paid. Turned out I was double billed.
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry for the issues you had with your bill and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix up. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. We hope the positive aspects of your visit will encourage you to choose us again in the future. Hotel Management
I have been charged twice for this hotel stay; once online and once at the hotel. This hasn't happened to me before. I have called to resolve the issue, but still have not had any money returned to me.
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry for the issues you had with your bill and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix up. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. We hope the positive aspects of your visit will encourage you to choose us again in the future. Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Springfield - South
How is Extended Stay America Select Suites - Springfield - South rated?
Extended Stay America Select Suites - Springfield - South has a 3.3 star rating with 2,312 reviews.
When is Extended Stay America Select Suites - Springfield - South open?
Extended Stay America Select Suites - Springfield - South is open now. It will close tomorrow at 12:00 a.m.