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Extended Stay America Select Suites - St. Louis - Earth City
- Hotels
- Earth City, MO
About this business
Location details
3125 Rider Trl. S., Earth City, MO, 63045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again I was suppose to get a full refund but no one has refunded my payment nor reached out to me
Business response:
Dear Guest,It is disappointing to read that we did not meet your expectations during this recent visit with us, and we sincerely apologize for the billing concern that you are having. We appreciate you bringing this to our attention, and we will address this matter to enhance the guest experience. Thank you again for choosing us. We value your business and hope you will give us another opportunity to regain your trust the next time you are in the area. Sincerely,Hotel Management
Bugs
Business response:
Dear Parys, We are sorry to hear about your experience. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control, yet the rooms you occupy will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back with the flawless stay you deserve. Safe travels!Sincerely,Hotel Management
Never AGAIN Has roaches. They charge for extra towels even if you’re staying for the week. Door key kept defaulting. The smell of dirty diapers..
Business response:
Dear Latisha, We strive to offer quality service to our guests; therefore, we are disappointed that we have not met your expectations during your visit. We understand how frustrating it can be to deal with a key that keeps defaulting, and we sincerely apologize for the inconvenience caused. Please consider a return and allow us to provide you with the seamless stay you deserve.Sincerely,Hotel Management
Minimal service and help. Arrived with a reservation at 8pm. No attendant at the desk. Another guest called the phone and was told he'd be there in 20 minutes. When we returned 15 minutes later I called and was told 10 minutes more. What hotel doesn't check guests in! The room has a noisy bathroom fan running making a burning smell which faded when I turned it off. This is a suites hotel but the kitchen had no plates or cups or anything. Could not even hear a cup of water...
Business response:
Dear Eric,Thank you for sharing your experience. We sincerely apologize for the delays at check-in and the inconvenience caused by the bathroom fan. We understand how these issues impacted your stay and regret that we didn’t meet your expectations. We will address your feedback with our team to improve service and attention to detail. Regarding the kitchen amenities, to ensure cleanliness, we provide kitchenware at the front desk upon request. We apologize for the lack of communication during your check-in process. Rest assu... read more
Bed bugs
Business response:
Dear Caleb, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
The room I had wasn’t the best of smellls. Had a terrible ordor
Business response:
Dear Darryl,Thank you for sharing your feedback. We deeply regret that your room did not meet your expectations due to the unpleasant odor. Cleanliness and comfort are top priorities, and we understand how important it is to have a fresh and welcoming environment. Please accept our sincerest apologies for this experience. We will address this issue with our team to ensure it is resolved for future guests. Your feedback is valuable to us, and we hope to have the opportunity to provide you with a more pleasant stay in the futu... read more
This was pretty bad. The front office closes up (literally rolls down a shutter) and wasn't open in the morning when we left either. There was no breakfast or anything offered, even though there was supposed to be. The room we had smelled like a kitchen fire. There were zero cups/plates/utensils in the room, not sure what the point of a kitchen is if there's nothing given to use the kitchen. Just simply not good, not a good look for the brand, will keep this experience in mind when booking future stays.
Business response:
Dear Andrew,We’re truly sorry to learn that your experience fell short of expectations. The issues you mentioned are concerning and aren’t the standards we aim to uphold. Your feedback is essential as we work to create a more comfortable and inviting atmosphere. Additionally, we would like to inform you that for cleanliness purposes, our kitchenware and amenities are kept at the front desk, which our team is happy to provide when needed. We hope you will give us another chance to prove we are committed to providing outstandi... read more
Frequently asked questions about Extended Stay America Select Suites - St. Louis - Earth City
How is Extended Stay America Select Suites - St. Louis - Earth City rated?
Extended Stay America Select Suites - St. Louis - Earth City has a 3.8 star rating with 2,279 reviews.
When is Extended Stay America Select Suites - St. Louis - Earth City open?
Extended Stay America Select Suites - St. Louis - Earth City is open now. It will close tomorrow at 12:00 a.m.