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Extended Stay America Select Suites - St. Louis - Earth City
- Hotels
- Earth City, MO
About this business
Location details
3125 Rider Trl. S., Earth City, MO, 63045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I’ve never stayed in a hotel that only had one bar of soap and no other toiletries available. I had to go down and get my own bedding for the hide-a-bed. The room smelled like a wet dog.
Found 4 roaches in the room.
Business response:
Dear Jermaine, We apologize for the situation you described. You are correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. Thank you for bringing this to our attention. We work hard to make our guests happy; therefore, we regret not meeting these expectations during your stay. We hope you will revisit so we can show you our commitmen... read more
The WORST!!! We waiting outside for a long period of time because there were no staff on site to check us in at 1:30am. The room was disgusting. The headboard had greasy handprints all over it, the room smelled like a dirty hamster cage! The bedding looked old and faded ( not crisp white) . The pillows were flat and stained, and there were not enough towels provided in our room . We had 4 people and there was only 3 towels. It was a really bad hotel and if I were you I would be embarrassed to offer to customers!
Business response:
Dear Amber, We are sorry for the distressing experience you endured during your stay. Being a select suite property, our front desk staff are available to assist during the daytime. We have live-in associates to help with check-in during after-hours. We regret that you had to wait on your arrival, and understand your frustrations and disappointment. Thank you for bringing this to our attention. The cleanliness issues you encountered in the allotted room fall far below the standards we strive to uphold. We are conducting an i... read more
We booked and paid for a 3 nights stay, then when we arrived they had given our room to someone else. I had to call to talk to the manager lakiesha the next day and instead of hearing my frustration she hung up on me! Twice! Never using that brand of hotel ever again!
Business response:
Dear Shadi, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel and the way your concerns were handled. Although this is not a normal occurrence, we completely understand your frustrations regarding the situation. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. We hope you will give us another opportunity in the future as we would welcome the chance to provide you with an outstanding v... read more
No facilities, no plates or cutlery, no way to make a drink. Old property, very tired. Room smelt damp. Avoid.
Business response:
Dear Guest, Thank you for sharing your feedback with us. We're truly sorry that your experience did not meet your expectations. We strive to provide a comfortable and welcoming environment for all our guests, and it's clear we fell short in your case. We apologize for the condition of the room and the issues you encountered. This is certainly not the standard we aim to provide. Your comments about the lack of facilities and amenities have been noted, and we will look into improving these aspects for future stays. Our front d... read more
Never again I was suppose to get a full refund but no one has refunded my payment nor reached out to me
Business response:
Dear Guest,It is disappointing to read that we did not meet your expectations during this recent visit with us, and we sincerely apologize for the billing concern that you are having. We appreciate you bringing this to our attention, and we will address this matter to enhance the guest experience. Thank you again for choosing us. We value your business and hope you will give us another opportunity to regain your trust the next time you are in the area. Sincerely,Hotel Management
Bugs
Business response:
Dear Parys, We are sorry to hear about your experience. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control, yet the rooms you occupy will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back with the flawless stay you deserve. Safe travels!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - St. Louis - Earth City
How is Extended Stay America Select Suites - St. Louis - Earth City rated?
Extended Stay America Select Suites - St. Louis - Earth City has a 3.8 star rating with 2,402 reviews.
When is Extended Stay America Select Suites - St. Louis - Earth City open?
Extended Stay America Select Suites - St. Louis - Earth City is open now. It will close tomorrow at 12:00 a.m.