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Extended Stay America Select Suites - St. Louis - Earth City
- Hotels
- Earth City, MO
About this business
Location details
3125 Rider Trl. S., Earth City, MO, 63045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Crappy hotel They cancel my room at midway end up paying more. They didn’t have any towels had to wait. The picture they have online of their hotel isn’t what you get. I’ll never stay there again
Business response:
Dear Nonya, We sincerely apologize for yournegative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. Allow us to review your case with the team and ensure what steps we can take as we move ahead. Please give us another chance so we can leave a much better impression on your next visit.Sincerely,Hotel Management
hotel is ran poorly
Business response:
DearDerion, Thank you for choosing us and sharing your experience with us. We apologize for the inconvenience caused by the issues mentioned and your frustration about not getting a maintained room. We examine the room before guests arrive, but we'll speak to our team about missed areas. Our expert team is already at work to ensure seamless delivery. Once again, we are sorry for letting you down. Please return; we will surely provide you with the outstanding stay you deserve.Sincerely,Hotel Management
Randy at yhe front desk was very pleasant. The smell when you open the door to walk to your room was unpleasant. Didn't feel like a very safe area for my daughter and I.
Business response:
Dear Lynnette, Thank you for choosing us. It is glad to know you found one of our front desk associates pleasant on your arrival. However, we are sorry for the smell concern you encountered. Our housekeeping team is working to address the mentioned issue and will ensure they check the rooms before allocating them to the guest. Further, we take the safety and security of our guests very seriously, and we regret if you are disappointed. We appreciate your observations and concerns, and we have taken note of both. Please consid... read more
Sad at Extended Stay America I picked this hotel based on price. I prepaid knowing we would most likely arrive after midnight on a late flight from Phoenix. So, I expected economy and a bed. I arrived at the door shown but it was a half hour after midnight. The facility is isolated with nothing around it. I walked inside expecting a window to summon a manager. I did not see that. Inside the doors shown is a small room with some information on the tables. A placard said use a phone to call for help on a late arrival. The impl... read more
Business response:
Dear Tony, Thank you for taking the time to write a review. We are sorry for the discomfort caused by the team's unavailability during an hour of need. We will discuss this with our staff so that this lapse in service is not repeated. Thank you for being so patient. We eagerly anticipate your stay with us, as it will allow us to provide you and your wife with the flawless visit you deserve.Sincerely,Hotel Management
Worker too bad
Business response:
Dear Fukushima, Thank you for being our guest. We regret the disappointment with the associate who did not show you respect, as providing attentive and polite behavior is our asset, and missing this at any time during your stay will be addressed and discussed to ensure it is never repeated. Although your experience is not typical, we have room to improve, and you have our assurance that we will. Please give us the opportunity to make it up to you on another visit with a warm welcome. Sincerely,Hotel Management
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Very out dated , uncomfortable bed, poor linens . Not a welcoming atmosphere. Air conditioner was no more than fan. Had to wait in lobby for over 20 minutes to see a person and check in.
Business response:
Dear Guest,We regret the problems you suffered during this visit. The eventsdetracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Bringing these concerns to our attention is greatly appreciated, as we are constantly growing and improving based on guest feedback. We address the problems so they are attended to carefully in the future. Please allow us another time to host and give... read more
Frequently asked questions about Extended Stay America Select Suites - St. Louis - Earth City
How is Extended Stay America Select Suites - St. Louis - Earth City rated?
Extended Stay America Select Suites - St. Louis - Earth City has a 3.8 star rating with 2,279 reviews.
When is Extended Stay America Select Suites - St. Louis - Earth City open?
Extended Stay America Select Suites - St. Louis - Earth City is open now. It will close tomorrow at 12:00 a.m.