This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - St. Louis - Earth City
- Hotels
- Earth City, MO
About this business
Location details
3125 Rider Trl. S., Earth City, MO, 63045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Upon arrival for check in, the lady that was at the counter was not the most welcoming. There was no advertising that this was a card only establishment. This was frustrating as I had planned on using cash for my trip and the lady was not friendly about delivering that information. The two nights I had stayed were unfortunately unpleasant as people were running up and down the halls and I felt as if the walls were thin I could hear our neighbors conversations (probably just them being loud) these factors made it extremely di... read more
Business response:
Dear Mat, Thank you for sharing your experience. We deeply regret the inconveniences you encountered during your stay. Your feedback about the unwelcoming reception, the lack of clear communication regarding payment methods, and the noise disturbances are noted with concern. We apologize for the discomfort these issues caused and for the lack of assistance when you tried to reach the front desk. Your comments will be addressed with our team to improve service quality and guest satisfaction. We understand your frustration and... read more
Used to be ok, new rules make it suck The listing needs changed, because the new management has decided that there is no breakfast anymore. Also, the entire point of picking Extended Stay is that they have a kitchen so you can save money by cooking in your room. Up until this year they had dishes you could borrow at the front desk, but now that's a $100 charge. There is no housekeeping during your stay anymore. Need more than 2 towels for a longer stay? That's an extra charge too. Aside from that, the hotel has decreases in ... read more
Business response:
Dear David, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. We are sorry for your experience and all the problems you encountered. Please allow us to discuss this with the team so that they can inform the guests about our policy during arrival to avoid disappointment later. On a positive note, thank you for appreciating our staff and for being helpful. Please give us another chance to provide our usual service. Thank you again, and we wish you all the best.Sincerely,Hotel ... read more
Knowone there to let me for late check in
Business response:
Dear Crystal, Thank you for taking the time to write a review. We are sorry for the discomfort caused by the unavailability of the front desk team during an hour of need. We will discuss this with our staff so that this lapse in service is not repeated. It will assist us in enhancing our service and guest experience. We appreciate your patience and look forward to having you stay with us so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
Terrible place This place is not what it seems. The lobby is closed at 10 pm i felt unsafe. Parties out in the parking lot after 10 pm. Reaks of Marijuana in the halls. Has a must dirty smell in the rooms. Ive never stayed at a hotel that offers a fully equiped kitchen without the cooking and eating utensils. If you want those it costs more. Towels if you want extra costs more. No coffee makers, 1 bar of soap for hand washing, no hair dryers... no amenties at all! When you travel you dont want to worry about packing those sm... read more
Business response:
Dear Sarah, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We are sorry to read you had several issues during your stay, and we are grateful for your patience. We take appropriate steps to ensure future guests do not encounter the same problems. We want an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Managemen... read more
Totally not worth the price they charge. On our second day they didn’t bring fresh towels. When we asked for some they wanted to charge us, which is just absolutely ridiculous! Beds are horrible .
Business response:
Dear Michelle, Thank you for reviewing our hotel. We want our guests to have a comfortable stay and to get a restful night’s sleep, so we are sorry that you found your bed to be uncomfortable. As per our housekeeping policy, one full-service housekeeping is provided every two weeks, and fresh towels and linens can be exchanged at the front desk at any time for a fee. All these information has been posted on our website. However, we will share your feedback with our front desk staff to ensure we better communicate our service... read more
Frequently asked questions about Extended Stay America Select Suites - St. Louis - Earth City
How is Extended Stay America Select Suites - St. Louis - Earth City rated?
Extended Stay America Select Suites - St. Louis - Earth City has a 3.8 star rating with 2,279 reviews.
When is Extended Stay America Select Suites - St. Louis - Earth City open?
Extended Stay America Select Suites - St. Louis - Earth City is open now. It will close tomorrow at 12:00 a.m.