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Extended Stay America Select Suites - St. Louis - Earth City
- Hotels
- Earth City, MO
About this business
Location details
3125 Rider Trl. S., Earth City, MO, 63045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room smelled and they tried to just put air fresheners over it. Ended up getting a new hotel.
Business response:
Dear Briley,We sincerely apologize for the unpleasant experience you had with the room. A fresh and clean environment is something we take seriously, and we regret that we fell short during your stay. We understand how frustrating this must have been and appreciate your feedback. Your concerns will be addressed with our team to prevent this from happening in the future. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management
I was doing a late check in, you have to stand outside to wait for someone to come & it took the girl 10-15 minutes. Next, their side doors make you play a game for your key card to work. Lastly, they don’t offer any type of room service or fresh towels or linen unless staying for 2 weeks.
Business response:
Dear Guest, Thank you for your feedback. We apologize for the wait during your late check-in and for the inconvenience with the key card system. We understand the frustration and are addressing these concerns with our team. Fresh towels and linens are always available upon request at the front desk. We appreciate your understanding and hope to welcome you back for a better experience in the future!Sincerely,Hotel Management
nothing was really good staff was helpfull
Business response:
Dear Martin, Thank you for taking the time to share your feedback. We’re glad to hear that our staff was helpful during your stay. We’re sorry to learn that other aspects of your experience did not meet your expectations. Your comments are valuable to us, and we’ll be using them to improve our services. We hope you’ll consider staying with us again so we can provide you with a better experience. Sincerely,Hotel Management
Asked for 2 mugs, they asked for $40 in return
Business response:
Dear Jonathan, Thank you for your feedback. We apologize for the confusion regarding the mugs and any inconvenience this may have caused. We will review our communication practices to ensure that such matters are handled more clearly and efficiently in the future. We appreciate your understanding and hope to welcome you back for a more seamless experience next time.Sincerely,Hotel Management
Was asked to take a room that was lower quality than we reserved. It was well after check in and they werent even close to having everything ready. Wasn't offered a discount for the cheaper room either. There was another couple that was ahead if us that was forced to do the same. The hotel was sold out for the night as well. There we're four other couples behind us waiting. That would misplace alot of customers. Very piss poor management to allow this to happen.
Business response:
Dear Wayne, Thank you for taking the time to share comments about your stay. We strive to deliver exceptional service consistently; therefore, we apologize you had a disappointing experience with us. We have shared your feedback with our team to ensure these issues are not repeated in the future. We hope you will give us another chance to prove we are committed to providing outstanding service to every guest. We look forward to welcoming you back to our hotel. Sincerely,Hotel Management
Staff was very friendly. Looked to be understaffed. Arrived at 330 to check in, but room wasnt ready. Myself and my guests had to wait to check in. Upon enetering the room, we were met with a bad odor. Stayed in the room all evening. Room was clean though. We also paid almost $200 for our stay, but were not even offered complimentary coffee. The vending machines also did not work.
Business response:
Dear Candace, Thank you for taking the time to share your comments. Our goal is to provide excellent service; therefore, we apologize this was not your experience. Your concerns have been shared with our team, and we will be following up to determine how we can enhance our service to our guests. Thank you for choosing us for your stay. Considering our friendly staff, we hope you will allow us to show you the hospitality you deserve the next time you are in the city.Sincerely,Hotel Management
I sent in a review, I’m not changing my answer. I received a response and said Sorry we will look into this🙄 what a joke! I stayed in that room for 45 minutes, unsafe feeling, stove smokes when turning on, the outside fresh paint, the inside looks a homeless place. CARPET DIRTY DIRTY.. Send a secret shopper for a review.
Business response:
Dear Leslie, Thank you for your feedback. We apologize for any negative experience related to your recent visit. Please know we take accusations of this nature seriously, and we appreciate your patience as we investigate. In response to your remarks, we will discuss with our team to find out what went wrong and how we can improve this as we move ahead. We hope to have another occasion to host you in the future and provide you with the seamless stay you deserve!Sincerely,Hotel Management
Would not recommend Checked in at 11 PM. Front desk closes at 10 with instructions to use the lobby phone to get assistance. Lobby phone connects to the 1-800 chain number, not the local. Called once, was told someone was headed to the lobby to check us in. Waited quite a while and ended up calling a second time before someone came. Room was warm, even with A/C running, and smelled bad. Zero amenities - no shampoo or hair dryer
Business response:
Dear Guest, Thank you for your feedback. We apologize for the inconvenience you experienced during your late check-in and the wait time for assistance. We are addressing this issue to ensure better service for our guests. We also apologize for the room conditions and lack of amenities. Your comfort is important to us, and we will work on improving our facilities and service. We appreciate your input and hope to provide you with a better experience in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - St. Louis - Earth City
How is Extended Stay America Select Suites - St. Louis - Earth City rated?
Extended Stay America Select Suites - St. Louis - Earth City has a 3.8 star rating with 2,279 reviews.
When is Extended Stay America Select Suites - St. Louis - Earth City open?
Extended Stay America Select Suites - St. Louis - Earth City is open now. It will close tomorrow at 12:00 a.m.