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Extended Stay America Select Suites - St. Louis - O'Fallon, IL
- Hotels
- O'Fallon, IL
About this business
Extended Stay America Hotel St. Louis - O' Fallon, IL is located at 154 Regency Park, O Fallon, IL. This business specializes in Hotels & Motels and Other Lodging.
Location details
154 Regency Park, O'Fallon, IL, 62269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Saw a cockroach crawling in kitchen sink
Business response:
Thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the unpleasant experience you had with your suite. Our pest control provider has been alerted, and we will take steps to ensure such issues do not happen in the future. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
Courteous front desk person. Quick check in.
Very nice hotel A clean room at a good price and the staff was friendly and helpful. I will use this hotel again
Business response:
Samuel, we appreciate your fantastic review of Extended Stay America. Thank you for sharing your remarks about our clean, comfortable suites and that you found us to be a good value. We make every effort to provide the level of service you expect and deserve, so it is nice to hear when our efforts are recognized. We look forward to serving you again soon. Sincerely, Hotel Management
Good value Decor is spartan - but functional. Receptionist was friendly - just what you want after a long day on the road. Overall good value.
Breakfast was sad, and we found 2 roaches in the bathroom. Other than that it was good
Business response:
June, thank you for the candid review. We are glad to see from your rating that you had a pleasant stay overall. However, we apologize for the unpleasant experience you had with your guest room. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The breakfast was very poor other than that it was good.
Frequently asked questions about Extended Stay America Select Suites - St. Louis - O'Fallon, IL
How is Extended Stay America Select Suites - St. Louis - O'Fallon, IL rated?
Extended Stay America Select Suites - St. Louis - O'Fallon, IL has a 4.3 star rating with 1,108 reviews.
When is Extended Stay America Select Suites - St. Louis - O'Fallon, IL open?
Extended Stay America Select Suites - St. Louis - O'Fallon, IL is open now. It will close tomorrow at 12:00 a.m.