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Extended Stay America Select Suites - St. Louis - O'Fallon, IL
- Hotels
- O'Fallon, IL
About this business
Extended Stay America Hotel St. Louis - O' Fallon, IL is located at 154 Regency Park, O Fallon, IL. This business specializes in Hotels & Motels and Other Lodging.
Location details
154 Regency Park, O'Fallon, IL, 62269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room smelled very musty. I had to get a febreeze plugin, a candle, and some spray to get it out. The toilet kept clogging so I had to keep asking for a plunger. The elevator stopped working at one point. It's not the worst hotel I have ever stayed in but...if you have no other options.
Business response:
Dear Angela, Thank you for choosing us. Providing clean and comfortable accommodation is one of the top priorities, and we regret your room was not spotless and fresh on arrival. We have discussed your feedback with our housekeeping to ensure all areas are thoroughly cleaned and inspected. Our front desk team is always there to help you. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We hope to make it up to you on a future visit.Sincerely,Hotel Management
You get what you pay for. Exactly as billed. Plain but clean with no extras. I don't know why I am being asked to review since the hotel in question didn't have my Expedia reservation. It didn't show.
Nice room but don't expect an actual breakfast. Hotel was listed as providing breakfast, but we do not consider instant oatmeal and granola bars breakfast! There is no ice either. On the plus side, the room was comfortable and having a little kitchen and a table was very convenient. Staff were all very friendly.
Business response:
Dear Guest, We value you as our guest and appreciate your taking the time to review our hotel. We are happy to read your kind comments regarding our comfortable rooms and friendly staff. Our rooms have fully equipped kitchens with full-size refrigerators, including ice trays for your convenience. Therefore, we do not have ice machines on our property. However, we are sorry our complimentary grab-and-go breakfast offerings did not meet your expectations. Your concern will be shared with the appropriate individuals so that the... read more
It was close the activities we were participating in.
Business response:
Dear Rhonda, Thank you for writing such a wonderful review of our hotel! We especially appreciate your kind remarks about our convenient location. We receive many great compliments about our place, so we are glad this made your stay perfect for your time in the city. All of us here at Extended Stay America appreciate your business and look forward to seeing you again. Have a great day! Sincerely,Hotel Management
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For the area and price point, this was a great stay. Room had seemingly brand new furniture, was clean and comfortable. Staff was courteous and helpful
Frequently asked questions about Extended Stay America Select Suites - St. Louis - O'Fallon, IL
How is Extended Stay America Select Suites - St. Louis - O'Fallon, IL rated?
Extended Stay America Select Suites - St. Louis - O'Fallon, IL has a 4.3 star rating with 1,108 reviews.
When is Extended Stay America Select Suites - St. Louis - O'Fallon, IL open?
Extended Stay America Select Suites - St. Louis - O'Fallon, IL is open now. It will close tomorrow at 12:00 a.m.