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Extended Stay America Select Suites - St. Louis - O'Fallon, IL
- Hotels
- O'Fallon, IL
About this business
Extended Stay America Hotel St. Louis - O' Fallon, IL is located at 154 Regency Park, O Fallon, IL. This business specializes in Hotels & Motels and Other Lodging.
Location details
154 Regency Park, O'Fallon, IL, 62269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice and affordable place to stay and the staff is great
Facility was decent for pricing. Went against reviews and still booked. Saw a roach on my wall. Had to wash all my things expeditiously. Came in at 6am after the club. No breakfast but bars and old tasting muffins. Nice area with restaurants and businesses near by.
Business response:
Dear Malisa, Thank you for choosing Extended Stay America for your recent stay. We are pleased you enjoyed our excellent location; we are fortunate to have many choices for shopping and dining nearby! We are disappointed you were not happy with the variety. Your comments about bars and old-tasting muffins will be shared appropriately, as we always want to know what would enhance our guest experience. Thank you for sharing your review, and we look forward to welcoming you again whenever your travels bring you back to our area... read more
Floor was not clean. Room smelled like smoke. Toilet was weak and TV was lacking. Seals on fridge were worn out.
Business response:
Dear Ryan, Thank you for being our guest and for sharing your feedback. Please accept our apologies for any housekeeping oversights you experienced. We aim to provide our guests with clean, comfortable, and well-maintained suites; therefore, we regret not meeting these expectations. We hope you will give us another opportunity to show you the seamless, outstanding stay you deserve; we would love to welcome you again the next time you are in the St. Louis area. Sincerely,Hotel Management
Served its purpose Clean and efficient hotel. Nothing fancy, but priced reasonably. Got the job done.
Business response:
Dear James, Thank you for the excellent review. We are glad that your stay was enjoyable and that we were able to exceed all of your expectations for a great price. We appreciate you taking the time to leave your kind remarks, most notably about the cleanliness of our hotel. Thank you for choosing Extended Stay America. We hope to have the opportunity to welcome you back soon.Sincerely,Hotel Management
It was raining and around 40 degrees outside when I checked in. The room (otherwise in good condition) had the windows open and air conditioner set to cool to 60 degrees. Very strange and unwelcoming. Otherwise, the experience was fine for an inexpensive hotel.
No breakfast
Business response:
Dear Christine, Thank you for posting your candid review. We are sorry if our complimentary grab-and-go breakfast did not meet your expectations. We have shared your feedback with the concerned individuals as we always want to improve our guest experience. We hope this is not too inconvenient and that you enjoyed the rest of your stay.We are pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - St. Louis - O'Fallon, IL
How is Extended Stay America Select Suites - St. Louis - O'Fallon, IL rated?
Extended Stay America Select Suites - St. Louis - O'Fallon, IL has a 4.3 star rating with 1,088 reviews.
When is Extended Stay America Select Suites - St. Louis - O'Fallon, IL open?
Extended Stay America Select Suites - St. Louis - O'Fallon, IL is open now. It will close tomorrow at 12:00 a.m.