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Extended Stay America Select Suites - St. Louis - O'Fallon, IL
- Hotels
- O'Fallon, IL
About this business
Location details
154 Regency Park, O'Fallon, IL, 62269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
what I like is the staff was very friendly helpful, the hotel is close to everthing, the room was nice and clean & had cold AC.
Business response:
Dear Roy, Thank you for reviewing your stay at Extended Stay America. We are glad our location was convenient for everything you wanted to do on this visit. We are also delighted to learn you found our hotel to be so comfortable and completely spotless. We take great care in providing top-notch service for all of our guests. Your praise for our team will serve as a great encouragement to our dedicated staff. We look forward to hosting you again soon so we can share another splendid experience with you.Sincerely,Hotel Managem... read more
Check in was easy. Hotel was clean. Plenty of parking. Decent area. Close to highway. Quiet. Room was clean.
Clean and comfortable stay
Business response:
Dear kenneth, Thank you for the excellent rating and the great comments about your stay at Extended Stay America. We appreciate the wonderful review. Our team always strives to deliver exceptional service, providing you with a memorable stay. Your positive comments motivate us to keep up the hard work. Looking forward to hosting you again the next time you are in the area.Sincerely,Hotel Management
The room smelled very musty. I had to get a febreeze plugin, a candle, and some spray to get it out. The toilet kept clogging so I had to keep asking for a plunger. The elevator stopped working at one point. It's not the worst hotel I have ever stayed in but...if you have no other options.
Business response:
Dear Angela, Thank you for choosing us. Providing clean and comfortable accommodation is one of the top priorities, and we regret your room was not spotless and fresh on arrival. We have discussed your feedback with our housekeeping to ensure all areas are thoroughly cleaned and inspected. Our front desk team is always there to help you. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We hope to make it up to you on a future visit.Sincerely,Hotel Management
hair found in shower
Business response:
Dear Sean, Thank you for taking the time to review our hotel. We always want our guests to have the best time with us, and we apologize for failing to meet your expectations. We follow the most rigorous industry standards regarding the cleanliness and maintenance of our suites and the entire property. Even so, we have instructed our housekeeping team to reiterate the importance of impeccable service and attention to detail. Thank you for bringing this concern to our attention, as it helps us improve our services moving forwa... read more
Frequently asked questions about Extended Stay America Select Suites - St. Louis - O'Fallon, IL
How is Extended Stay America Select Suites - St. Louis - O'Fallon, IL rated?
Extended Stay America Select Suites - St. Louis - O'Fallon, IL has a 3.7 star rating with 1,513 reviews.
When is Extended Stay America Select Suites - St. Louis - O'Fallon, IL open?
Extended Stay America Select Suites - St. Louis - O'Fallon, IL is open now. It will close tomorrow at 12:00 a.m.