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Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
- Hotels
- St. Louis, MO
About this business
Extended Stay America Hotel St. Louis - Westport - East Lackland Rd. is located at 11827 Lackland Rd, Saint Louis, MO. This business specializes in Hotels & Motels and Other Lodging.
Location details
11827 Lackland Rd., St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The bed was comfortable and the bathroom was fine. My room was next to the laundry room. It was very loud and the wall next to the laundry room even vibrated. There was also a dirty tissue on the floor in my room. The first day I went to get breakfast. I got less than hakf a cup of coffee. I emptied the urn. There was no vanilla flavored creamer or sugar. The other days, breakfast was fine.
Business response:
Dear Mordechai, We appreciate your feedback and are pleased you found the bed comfortable and the bathroom satisfactory. We apologize for any inconvenience regarding the noise from the laundry room and the cleanliness issue. Your comments will be shared with our team for improvement. We're glad the subsequent breakfast experiences met your expectations. Thank you for choosing us, and we hope to provide you with an even better stay in the future.Sincerely,Hotel Management
More breakfast options
Room could have been a lot cleaner, floor was sticky. I wiped down counters with hygienic wipes. Bed was good. Very friendly staff !
Business response:
Dear Astrid, We appreciate your feedback and are glad to hear that you found our staff friendly and the bed comfortable. Your comments about the cleanliness of the room are noted, and we apologize for any inconvenience you experienced in that regard. We'll make sure to address this with our housekeeping team to ensure a better experience for our guests in the future. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an improved stay.Sincerely,Hotel Management
Staff
Business response:
Dear John, Thank you for choosing Extended Stay America and sharing your review. We work hard to provide high levels of service, and we're glad you were satisfied with the service you received from our associates. We are so happy our staff is the highlight of your stay, and we'll be sure to share your compliments with the team to let them know their efforts are appreciated. We hope to welcome you back soon for another enjoyable stay.Sincerely,Hotel Management
Breakfast was not much. Coffee was ok Needs updating. Kind of old. No hairdryer but cost was ok
Business response:
Dear Patricia, Thank you for being our guest and sharing your observations. We apologize for not meeting your expectations with our grab-and-go breakfast options. Since our guests frequently bring personal items to use in their suites, we provide complimentary hair dryers and toiletries at the front desk upon request. We have taken note of your feedback and will use it to facilitate improvements across our services. We are grateful for your patience and hope you will stay with us again soon. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
How is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. rated?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. has a 4.2 star rating with 1,254 reviews.
When is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. open?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. is open now. It will close tomorrow at 12:00 a.m.