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Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
- Hotels
- St. Louis, MO
About this business
Extended Stay America Hotel St. Louis - Westport - East Lackland Rd. is located at 11827 Lackland Rd, Saint Louis, MO. This business specializes in Hotels & Motels and Other Lodging.
Location details
11827 Lackland Rd., St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Check in was quick and easy once we found the tiny lobby. The staff member was very friendly informative. The room was small and had two of the smallest twin beds I’ve ever seen. The carpet in the room was gross and I didn’t feel comfortable walking barefoot in the room. The shower had a used bar of soap from a previous guest and no shampoo. There was fresh soap for us on the bathroom counter. We did not get bed bugs, so that is a big plus. It worked for us for the eve and was inexpensive.
Business response:
Geoff, thank you for posting a review of your stay. We are glad you were pleased with the service our front desk associates delivered and that you had a pleasant stay overall. However. We apologize for the cleanliness issues you experienced. We will address this with our housekeeping team and take steps to ensure we are more diligent going forward. We encourage you to try us again in the near future. We are confident you will enjoy a better stay. Sincerely, Hotel Management
Not the cleanest outside, the room was fine 👍 Like most extended stays the outside of the property is very dingy and dirty. At first glance it doesn't appear to be safe but I had zero issues here. The staff was professional, friendly and accommodating. The room was clean a well as the sheets and the linen. There isn't house keeping if you stay multiple nights. So, if you want to be pampered this is not the place for you. If you want a clean inexpensive bed for a night or two, it isn't that bad.
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
We were in St. Louis for Loverboy/Styx/REO Speedwagen concert. Staff was friendly and helped us with directions. Nice to see smiling faces from top to bottom. We would stay there again 😊
Business response:
John, our entire team here at Extended Stay America appreciates you for the positive comments about our hotel. We make every effort to provide the level of service you expect and deserve, so it is nice to hear when our efforts are recognized. Thank you for choosing us while you were in the area for a concert, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Was adequate
Property is pretty old and worn. Could use a refresh.
Business response:
William, thank you for taking the time to post a review. We are sorry for not meeting your expectations with our property and that you felt it needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. It would be our pleasure to welcome you back soon. Sincerely, Hotel Management
Overnight stay A little run down. Some of the furniture, cabinets and kitchen need to be updated. The mesh style tub surround and bath sink need to be white so you can tell if they are clean or not. The spackle doesn't show dirt so there's no way to know if your area is clean. Underneath kitchen sink was badly maintained and the refrigerator showed a lot of wear
Business response:
Thank you for your honest evaluation. We regret not meeting your expectations and are sorry for the maintenance issues that inconvenienced you. We apologize for this and rest assured, we will share your comments with our engineering team and make sure we prevent such reoccurrences. We are also grateful for the feedback regarding the overall condition of our accommodations, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We hope you will give us a second chance to d... read more
Frequently asked questions about Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
How is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. rated?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. has a 4.2 star rating with 1,254 reviews.
When is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. open?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. is open now. It will close tomorrow at 12:00 a.m.