Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.

Business response:

Dear Astrid, We appreciate your feedback and are glad to hear that you found our staff friendly and the bed comfortable. Your comments about the cleanliness of the room are noted, and we apologize for any inconvenience you experienced in that regard. We'll make sure to address this with our housekeeping team to ensure a better experience for our guests in the future. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an improved stay.Sincerely,Hotel Management 

Business response:

Dear John, Thank you for choosing Extended Stay America and sharing your review. We work hard to provide high levels of service, and we're glad you were satisfied with the service you received from our associates. We are so happy our staff is the highlight of your stay, and we'll be sure to share your compliments with the team to let them know their efforts are appreciated. We hope to welcome you back soon for another enjoyable stay.Sincerely,Hotel Management 

Business response:

Dear Patricia, Thank you for being our guest and sharing your observations. We apologize for not meeting your expectations with our grab-and-go breakfast options. Since our guests frequently bring personal items to use in their suites, we provide complimentary hair dryers and toiletries at the front desk upon request. We have taken note of your feedback and will use it to facilitate improvements across our services. We are grateful for your patience and hope you will stay with us again soon. Sincerely,Hotel Management