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Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
- Hotels
- St. Louis, MO
About this business
Location details
11827 Lackland Rd., St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Check in was good. Not the cleanest room or the area around the hotel. Lots of trash, etc.. Couldn't connect to Wi Fi because the clerk assigned the wrong room number. Had to go to office because the phone in the room didn't work. No shower curtain. Drawer in chest wouldn't stay closed. Overall it was a place to stay the night and convenient to the concert location.
Business response:
Dear Gail, Thank you for choosing us. We are sorry for your disappointment and the inconvenience caused while you were here. Your remarks about the dissatisfaction are shared with the concerned team for improvement. Our aim is to provide every guest with an exceptional stay. Please give us another chance to provide you with the hospitality you deserve at the location you like.Sincerely,Hotel Management
Room wasn't throughly clean, refrigerator wasn't wiped down properly and blood stains were throughout the room.
Business response:
Dear Gloria, Thank you for reviewing your time with us. It is nice you had a pleasant stay at our location. However, please accept our apologies for your disappointment with the cleanliness of your suite, which was overlooked during your room preparations. We will address this with our team to ensure rooms are checked so everything is in order as we proceed. Please return, and we will make your next stay with us outstanding.Sincerely,Hotel Management
This place is a dump.
Business response:
Dear Dan,Thank you for taking the time to post your review. We truly value our guests' comments and opinions. Sorry, we didn't meet your expectations. We regret the issues you had and will address them as soon as possible, as we always want a happy customer. Our front desk team is working 24/ 7 to attend to your problems; please never hesitate to connect with them at any hour of the day. We apologize for all the problems that impacted your time with us. Allow us another chance to provide our usual service. Thank you again, a... read more
Everything was dirty
Business response:
Dear Jennifer, Please accept our apologies for the inconvenience caused; we regret your room was not spotless and fresh, resulting in an unpleasant experience during your visit. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists and ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating them... read more
Frequently asked questions about Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
How is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. rated?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. has a 3.1 star rating with 2,294 reviews.
When is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. open?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. is open now. It will close tomorrow at 12:00 a.m.