Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.

Business response:

Dear nicole, Thank you for sharing your experience with us! We are pleased you had a great stay at Extended Stay America. We appreciate your kind comments regarding our clean, comfortable suites and friendly staff. We look forward to welcoming you back soon. Thank you for being our guest.Sincerely,Hotel Management 

Business response:

Dear david, Thank you for being a guest in our hotel. We apologize that our housekeeping staff overlooked some areas in your room. Cleanliness is of utmost importance to us, and we're disappointed to learn that we fell short of your expectations. Your feedback is crucial, and we'll be reviewing our cleaning processes to prevent such incidents in the future. We appreciate your patience and hope you'll consider giving us another chance to provide you with the exceptional stay you deserve.Sincerely,Hotel Management 

Business response:

Dear Janice, Thank you for reviewing your recent visit to our hotel. We sincerely regret the issues which compromised your experience. We make every effort to ensure a clean and well-maintained suite for our arriving guests. Therefore, it is disappointing this was not your impression. We will address this with our housekeeping team to prevent future occurrences. We hope you consider this an isolated incident and revisit us so we can show you the exceptional stay we typically provide.Sincerely,Hotel Management