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Extended Stay America Select Suites - Tallahassee - East
- Hotels
- Tallahassee, FL
About this business
Location details
3530 Apalachee Pkwy., Tallahassee, FL, 32311, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Check in was horrible. It took over 20 minutes to get a key to go to my room. Once I got to my room the place looked very rundown. Rust on the vent fan above the stove, one drawer missing from the chest of drawers and the TV didn't work. I called the front desk about the TV and was informed that all rooms were full and the maintenance man wouldn't be back for 2 days. I should try fixing the TV myself. I tried but it still never worked.
Business response:
Dear Guest, We sincerely apologize for the challenges you faced during your check-in and the issues encountered in your room. Your experience regarding the maintenance delay and your room's condition is certainly not what we aim for, and we appreciate you bringing these matters to our attention. Please know that your feedback is invaluable in helping us improve our services, and we will address these matters with our team promptly. We hope you will give us a second chance to deliver the type of experience you should always e... read more
Business response:
Dear Guest, Thank you for choosing our hotel and for sharing your experience. We are sorry we did not meet your expectations, and we apologize for any inconvenience you may have experienced while here with us. We hope you will give us another opportunity, as we would like you to experience our hotel as you should have on this visit. Sincerely, Hotel Management
Let’s be honest about this place, it’s where drug deals happen and where ladies of the night stand outside of. Rooms are falling apart, I had a hole in my bathroom door, it was dirty and smelled awful. Especially in the hallways, I didn’t feel safe staying there and kept walking out to my car to make sure it wasn’t broken into
Business response:
Thank you for sharing your experience. We are truly sorry to hear about the discomfort and concerns you faced during yourstay. Your feedback is taken seriously, and we apologize for the condition of the room and the overall environment you encountered. Feeling secure and comfortable is essential, and we regret that this was not the case for you. Please know that your comments have been shared with our team as we work to strengthen cleanliness, maintenance, and security efforts. We appreciate you bringing these issues to our ... read more
Run down hotel full of stains and scrapes, mold, rust, smell of pot, you name it. Thin walls, dripping faucet, sticky floor, 2 flimsy small towels for 3 guests. Scary place for desperate people. Unsure how this hotel is listed as 3-star. Not even close.
Business response:
Dear Guest, Thank you for sharing your feedback. We are sincerely sorry that your stay fell so far short of expectations and that you encountered multiple issues with the condition of the room and overall environment. This is not the experience we want for our guests, and we apologize for the inconvenience and discomfort this caused. Your comments have been shared with our team so we can address cleanliness, maintenance, and amenity concerns with urgency. We appreciate you bringing these matters to our attention, as they hel... read more
The hotel cancelled our reservation minutes before we arrived at the hotel. Even though we had made the reservation weeks in advance, the hotel told us there was nothing they would do to make it right.
Business response:
Dear Guest, We regret to learn about your experience. What you described is not the level of hospitality we strive for, and it’s concerning to hear how your arrival process unfolded. Clear communication and respectful interaction are our priorities, and we are sorry we fell short of this in your instance. We appreciate you bringing this to our attention so we can prevent this from happening again. Thank you for your patience. We hope to have a chance to accommodate you under better circumstances next time. Sincerely, Hotel M... read more
The room and hotel was very disappointing. There was a roach dead in my room. The elevator smelled of mold. The room over all was very old. There was some weird brown goop on the floor of the bathroom and on the elevator. I can't believe the place would ask the price they did for what they delivered.
Business response:
Dear Guest, Thank you for providing your feedback. We sincerely apologize for the condition of the room and the issues you encountered during your stay. We understand how unsettling it must have been to experience cleanliness and maintenance concerns, and we regret that your expectations were not met. Your observations have been shared with the appropriate teams to address these matters promptly. Ensuring a safe, clean, and comfortable environment is our priority, and we are committed to making the necessary improvements. We... read more
Faucet leaked all night, hair and dirt in the shower, and the smell of smoke in the hallways and elevator.
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the issues you encountered with the faucet, the bathroom cleanliness, and the unpleasant odors in the common areas. We understand how these issues may have affected your comfort during your stay and regret that your visit did not meet your expectations. Your feedback has been shared with our teams to ensure these concerns are addressed promptly. We are committed to providing a cleaner, more comfortable environment and appreciate your comments, whic... read more
Frequently asked questions about Extended Stay America Select Suites - Tallahassee - East
How is Extended Stay America Select Suites - Tallahassee - East rated?
Extended Stay America Select Suites - Tallahassee - East has a 3.3 star rating with 1,327 reviews.
When is Extended Stay America Select Suites - Tallahassee - East open?
Extended Stay America Select Suites - Tallahassee - East is open now. It will close tomorrow at 12:00 a.m.