Extended Stay America Select Suites - Tallahassee - East

Business response:

Dear Chad, We sincerely apologize for the inconvenience caused by the overbooking situation. We understand how frustrating it must have been, especially at that late hour. While we strive to accommodate all reservations, unforeseen circumstances can sometimes arise. We appreciate your patience and regret that we couldn’t host you as planned. Your concerns have been noted, and we are working to prevent this from happening again. We hope to welcome you back in the future. Sincerely,Hotel Management 

Business response:

Dear James, Thank you for sharing your experience. We regret any confusion regarding your reservation and understand how frustrating this situation must have been. Providing clear and accurate information is important, and we apologize if there was any misunderstanding. Your feedback is valuable, and we will use it to improve our service. We appreciate your patience and hope to have the opportunity to welcome you in the future.Sincerely,Hotel Management 

Business response:

Dear Eugene, We sincerely apologize for the inconvenience with your key not working and for any frustration it caused. Ensuring a smooth check-in experience is important to us, and we regret that a resolution was not promptly provided. We will address this with our team to prevent similar issues in the future. Your input is valuable, and we appreciate the opportunity to improve. We hope to provide a better experience next time. Sincerely,Hotel Management 

Business response:

Dear Nenad, Thank you for your feedback. We are deeply sorry to hear that your experience did not meet your expectations and that you found the accommodations unsatisfactory. Cleanliness and comfort are top priorities for us, and we take your concerns very seriously. Please rest assured that we will investigate and address any issues promptly with our team to ensure improvements are made. We value your feedback and hope to regain your trust on a future visit. Sincerely,Hotel Management 

Business response:

Dear Angel, Thank you for your feedback. We’re sorry to hear that your experience did not meet expectations. We understand your concerns about the condition of the property and its surroundings, and we are actively working to address these areas to enhance our guests' comfort and safety. Your input is invaluable in helping us improve our services and facilities. We hope you’ll consider giving us another chance in the future, and we look forward to welcoming you back for a better experience. Sincerely,Hotel Management 

Business response:

Dear Tim, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management