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Extended Stay America Select Suites - Tallahassee - East
- Hotels
- Tallahassee, FL
About this business
Location details
3530 Apalachee Pkwy., Tallahassee, FL, 32311, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No water for 6 hours and then no hot water till later in morning next day i an guessing BECAUSE I HAD TO LEAVE before it was available.
Business response:
Dear Guest, We sincerely apologize for the inconvenience you faced due to the unexpected water outage and delay in hot water availability. We understand how frustrating this must have been, especially when it impacted your schedule. Please know that this is not the standard we aim to uphold, and the issue has been addressed to prevent future occurrences. We appreciate your patience and understanding during this time. Your feedback is truly valued, and we hope to have the opportunity to provide you with a much better experien... read more
Great staff. Very helpful and took care of any problems when needed. The facility does not meet the standards of other stays I have had with this brand.
Business response:
Dear Guest, We do apologize that the facility did not meet your expectations compared to other locations, and we are committed to continuous improvements. However, we're thrilled to hear that our staff provided great service and were able to assist with any issues. Your comments will be shared with the team to ensure we meet the high standards our guests deserve. We would love the opportunity to welcome you back for an even better stay in the future. Sincerely, Hotel Management
Clark did not know what he was doing. Did not know how to speak to customers. The rooms were nasty bugs were in the room worst day ever.
Business response:
Dear Guest,Please accept our apologies for not meeting your expectations during your visit. We want to know you we do everything possible to discourage their entrance to our hotel. Our pest control provider does service our hotel on a routine basis. We also apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment and will share your feedback with the appropriate individuals to ensure future guests do not encounter the same issues. We appreciate your busine... read more
Not a Happy Camper This was a suite with mini kitchen. However, there were no furnishing at all. no pots, pans, utensils, dishware, cups...nothing. The TV also did not work, wouldn't even turn on. And, I also had to kill a cockroach while eating my dinner.
Business response:
Dear Guest, We’re sorry your stay didn’t meet expectations. Our kitchenware is available upon request at the front desk, and we apologize if this wasn’t communicated clearly. We also regret the inconvenience with the TV and the pest issue, as cleanliness and functionality are top priorities. Your concerns will be addressed with our team to ensure improvements. We appreciate your input and hope to provide you with a better experience next time. Sincerely,Hotel Management
The front desk was great but the room was very nasty. There was urine stain on the toilet seat. There was a roach walking on the floor in the room. The window shade was broken.
Business response:
Dear Tamika, We sincerely apologize for the cleanliness and maintenance issues in your room. This is not the standard we strive for, and we will address these concerns with our housekeeping and maintenance teams to ensure improvements. Your comments are invaluable in helping us enhance our guest experience. We hope to have the opportunity to welcome you back for a better stay.Sincerely,Hotel Management
Curtain with a hole to the street. TV on on high volume until 2 am. No shampoo on the shower. Phone no answers by reception to deal with noice.
Business response:
Dear miguel, We sincerely apologize for the issues you experienced during your stay. We regret the inconvenience caused by the curtain, the noise from the TV, and the lack of shampoo in your room. Your comments about the phone not being answered at the front desk have also been noted, and we will work to improve our response time. We take these concerns seriously and will address them promptly to enhance our guests' experience. We truly appreciate your understanding and look forward to welcoming you back for a more comfortab... read more
Horrible
Business response:
Dear WILL, We are truly sorry to hear that your experience was not up to your expectations. We would love to understand more about the specific concerns you encountered during your stay so we can address them appropriately. We value your input and would appreciate the opportunity to provide a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Tallahassee - East
How is Extended Stay America Select Suites - Tallahassee - East rated?
Extended Stay America Select Suites - Tallahassee - East has a 3.3 star rating with 1,327 reviews.
When is Extended Stay America Select Suites - Tallahassee - East open?
Extended Stay America Select Suites - Tallahassee - East is open now. It will close tomorrow at 12:00 a.m.