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Extended Stay America Select Suites - Tampa - Brandon
- Hotels
- Brandon, FL
About this business
Location details
330 Grand Regency Blvd., Brandon, FL, 33510, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unique Checking was easy & safe. I had a non-smoking room but when i walked in, the smell of smoke was overwhelming. It was late and i didnt have a long stay so i didnt make a fuss. The room was not the cleanest. I wiped down all the surfaces & sprayed the bed. I called the front desk just to notify them so that i wouldn't be charged for smoking in a non-smoking room. They said there was a fire a little while ago. The smell was so strong that everything i had in the room smelled like smoke even the next day well after leavin... read more
Business response:
Thank you for choosing us. While we are glad you enjoyed your overall time with us. we are sorry for the odor and cleanliness oversights in your suite. Your comments have been shared with the appropriate team to ensure what you experienced is not repeated. Please know, our housekeeping service is provided once a week for guests staying eight or more nights. For those who are staying for shorter periods of time, services are available for a minimal fee, and linen exchange is available at the front desk at any time and complim... read more
Business response:
Reginald, thank you for the perfect rating of Extended Stay America. It is great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you return to the area. Sincerely, Hotel Management
Business response:
Rodney, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Carmen, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
The front desk are courteous. With regards to the room where I stay, I can rate it fair. The room smells like a smoke, it is not well cleaned, the aircon vent are dusty, and the bed is a little bit itchy.
Business response:
Thank you for evaluating your stay. We are happy to know you were impressed with our front desk associates and that you found us to be a good value. However, we are sorry for the concerns you had in your room. We have addressed your feedback with the appropriate teams to ensure necessary improvements are made. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Business response:
Thank you for staying with us. We are happy you were pleased with most of our services, but we encourage you to try us again as we are confident you will have an absolutely perfect experience. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management
Front desk didn’t like its was always something different everyday plus they should let u know everything day 1
Business response:
Thank you for sharing about your experience at our hotel. Please accept our apologies if our front desk did not provide you with all the information you needed and for any shortfall in service. We hope other aspects of your stay made up for this, and we would like you to consider staying with us again in the future. Sincerely, Hotel Management
Business response:
Thank you for rating your nice experience at Extended Stay America. It is always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon
How is Extended Stay America Select Suites - Tampa - Brandon rated?
Extended Stay America Select Suites - Tampa - Brandon has a 4.2 star rating with 1,337 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon open?
Extended Stay America Select Suites - Tampa - Brandon is open now. It will close tomorrow at 12:00 a.m.