Extended Stay America Select Suites - Tampa - Brandon

Business response:

Thank you for being our guest. We apologize for the issues you faced in your room. We have shared your concerns with our housekeeping team so that they can take the necessary steps. We have also shared your concern with regard to the HVAC unit with our maintenance team so that they can fix it immediately. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry that our facility fell short of your expectations and have shared your comments with our team as we work on updating and refreshing our hotel. We also apologize for the cleanliness issues you faced. We take great pride in the cleanliness of our property, and we hope this isolated incident will not keep you from returning to enjoy a great experience next time. Sincerely, Hotel Management 

Business response:

Tammy, thank you for being our guest. We regret learning that our front desk staff member was not available during the time mentioned. We will look into what transpired, so this lapse in service is not repeated. We are also sorry for the housekeeping issues you faced in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel ... read more

Business response:

Thank you for staying at the Extended Stay America. We are glad you had a pleasant stay and that you loved our location close to several eateries and shopping venues. We are grateful for your feedback and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Susan, thank you for being our guest. Although you liked our ideal location as well as our courteous associates, we are sorry for the cleanliness issue you encountered in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent any future issues. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. On behalf of everyone here, we invite you to revisit us for a better experien... read more

Business response:

Thank you for the glowing review of Extended Stay America. We are glad to know you had a great stay with us and enjoyed our proximity to the mall as well as many eateries. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Bobby, thank you for your review. We regret your disappointment with our housekeeping policy and are sorry for the cleanliness issues you encountered in your bathroom. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent any future issues. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management