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Extended Stay America Select Suites - Tampa - Brandon
- Hotels
- Brandon, FL
About this business
Location details
330 Grand Regency Blvd., Brandon, FL, 33510, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was ok, the room was alright itself the bed was great the sheets were dirty with stains they had a bad smell to them I wished the rooms came with everything so I wouldn’t had to keep going down stairs the fridge was leaking since day 1 they sent maintenance and when we got back water was everywhere on the floor like before I wish they had TV guides overall inspite if I still enjoyed myself
Business response:
Thank you for being our guest. We are glad you liked our staff and your comfortable suites. However, we are sorry for the disappointment you had with our hotel policy and the cleanliness of the sheets. Your concerns will be shared with the housekeeping team to review and action. We also apologize for the maintenance issue you had with the fridge and regret the inconvenience it caused. We have alerted the appropriate team, and they are checking and fixing the problem immediately. We value your feedback and hope you will retur... read more
The check in process was smooth & easy. Staff friendly and easy to deal.with. But in the room. Nah.. 1. The first thing i notice was the odor horrible 2. The refrigerator was completely rusty 3. Bathroom tube and chalking needs work. 4. It got worse in the nights lights come on roaches are coming out the wall sockets. (Ahhhh) all i could saw a few more hours i out)
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. Also, we have informed our pest control provider regarding the insects and are working to ensure procedures are being followed to prevent such problems going forward. On a positive note, we are happy you liked our staff. We hope you wi... read more
Could do better The first room had a stain on the cover sheet, the floor was sticky, and it had a funky smell. Went to the front desk and had it whiched. The front desk apologized multiple times and she gave us a better room 2nd floor which we had no complaints with it. It got me wondering when she pulled out a book with a list of rooms that had same complaints. 🤔🤔
Business response:
Alejandro, thank you for choosing Extended Stay America. We regret the cleanliness issues you encountered in your initial suite, But we are glad our associate provided you with a different suite, and it was to your satisfaction. We appreciate you being our guest and hope to see you again soon. Sincerely, Hotel Management
the room was not properly clean and the room floor left my kids bare feet black after walking on it.
Business response:
Thank you for staying with us during your visit to recently. It was disheartening to read your review regarding issues with our housekeeping. We strive to provide clean accommodations for all our guests, and it seems that we fell short of this during your stay. We did have a meeting with our housekeeping department to see where we went wrong as we do double-check each of our rooms prior to the next guest arriving. Again, we are sorry for this unpleasant experience and would love to be able to redeem ourselves on a future vis... read more
Clean quiet with a friendly staff that was willing to help if you need anything.
Business response:
Greg, thank you for your recent stay at Extended Stay America. We are happy you enjoyed your stay at our spotless property. We are also glad you liked our courteous associates. Reviews like yours encourage the team to keep up the good work. Thank you also for your feedback, and we hope you will revisit us. Sincerely, Hotel Management
Decent place to stay but needs maintenance. The rooms have a nice set up with the mini kitchen with two burner stove, for refrigerator/freezer and microwave. Both the guestroom and laundry room doors tended to stick and needed multiple attempts to actually get into the room. The front desk staff has been pleasant and helpful. The carpeting could definitely use a good steam cleaning as it was stained and not the cleanest. The bathroom was a little small but functional. The remote for the TV was missing its battery cover and I... read more
Business response:
Penny, it was a pleasure to have you as our guest at Extended Stay America. We are glad to read you liked the kitchenette in your room and the service provided by our front desk staff. Also, we will also share your comments regarding the maintenance of the room with our team so that they can take the necessary steps to ensure better experiences for our guests. We hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon
How is Extended Stay America Select Suites - Tampa - Brandon rated?
Extended Stay America Select Suites - Tampa - Brandon has a 2.7 star rating with 3,196 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon open?
Extended Stay America Select Suites - Tampa - Brandon is open now. It will close tomorrow at 12:00 a.m.