Extended Stay America Select Suites - Tampa - Brandon

Business response:

Nicole, thank you for your feedback and for being our guest. We are glad you had an overall good stay. However, we are sorry for the unpleasant experience with one of our associates and the inconvenience it caused. We strive to provide wonderful hospitality to all of our guests, but we let you down. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management 

Business response:

Juan, thank you for choosing our hotel for your stay. We are sorry our surroundings did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to serve you on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for including Extended Stay America in your travel plans. We are glad to know you were impressed with your well-appointed room along with the fully-equipped kitchen and that you had a nice time with us. Thank you again for your review. We look forward to your next visit! Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are pleased that we could provide you with a gratifying stay and we appreciate your generous comments. Evaluations like these inspire and motivate our team to continue delivering exceptional service. We hope you will choose us every time your travels bring you to our area. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for the issue you encountered in your room and regret the inconvenience it caused. Your comment has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We value your feedback and look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management