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Extended Stay America Select Suites - Tampa - Brandon
- Hotels
- Brandon, FL
About this business
Location details
330 Grand Regency Blvd., Brandon, FL, 33510, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Comfortable, but customer service is deteriorating The overall stay with great and the bed was very comfortable. However, The girl at the front desk was very rude. The electrical outlets by the table in the room did not work. My significant other had to go to the bathroom at night to charge her phone. The satellite TV went out at least three times overnight. I stay here often and I have never had a problem, but recently the level of service has dropped.
Business response:
Thank you for your review of your recent visit. We are glad you had an overall pleasant stay and liked your comfortable bed. However, we are sorry for the unpleasant experience you had with one of our associates. Our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this is not repeated. We also apologize for the issues in your suite. Your feedback will be shared with our maintenance t... read more
The wifi didnt work well i had to go outside to receive calls there were nats flying in my room no cups not alot of tv channels
Business response:
We apologize and sincerely regret the inconvenience you encountered in your room while you were here. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance departments for review and action. Kindly note, the brand standards require us to keep dishware at the front desk. Please give us a chance to regain your trust in the future. Sincerely, Hotel Management
Not easy to find the hotel, it is hidden. The sign needs to be more visible.
Business response:
Thank you for taking the time to review your stay. We are sorry for the issue you encountered while coming to our hotel and regret the inconvenience caused. We have shared your feedback with the appropriate team so that our future guests do not encounter a similar issue. We hope the rest of your stay was a pleasant one. Thanks again, and we look forward to your next visit. Sincerely, Hotel Management
Great stay! Will definitely be staying here again! Friendly staff, great price.
Business response:
Rocky, thank you for the wonderful feedback of Extended Stay America. We are delighted to know you were impressed with the great service delivered by our associates and that you found us to be a great value. Thank you again for your generous comments. We look forward to your next visit! Sincerely, Hotel Management
Short but sweet Our stay was good. The only issue was we went to use the microwave and there were 2 dirty dishes in there with good still on them. Please make sure housekeeping checks microwave. Also it would be great if you got an icemaker maybe to keep at the lobby for guests.
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. Also, your comment has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon
How is Extended Stay America Select Suites - Tampa - Brandon rated?
Extended Stay America Select Suites - Tampa - Brandon has a 4.3 star rating with 1,437 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon open?
Extended Stay America Select Suites - Tampa - Brandon is open now. It will close tomorrow at 12:00 a.m.