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Extended Stay America Select Suites - Tampa - Brandon
- Hotels
- Brandon, FL
About this business
Location details
330 Grand Regency Blvd., Brandon, FL, 33510, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Friendly staff. Quiet and clean hotel. Super comfortable and quiet. Super sweet attentive staff. Free coffee and snacks in the lobby were a nice perk.
Business response:
We are delighted you chose to stay at Extended Stay America. We appreciate your wonderful comments and are happy to read that you enjoyed your stay with us. Our staff works hard to exceed our guests' expectations and to make sure that every guest has a relaxing experience in comfortable, clean accommodations. Reviews like yours make it all worthwhile! Thank you for being our guest, and we hope you will visit us again the next time you are in Tampa! Sincerely, Hotel Management
The price wasn't bad. Check in was horrible ! Roaches in the room ! Housekeeping came way to early to clean the room. T.V didn't have many channels. Other then that it was ok !
Business response:
Thank you for sharing your comments. Although overall you had a pleasant stay, we are sorry for the issues you encountered and regret the inconvenience caused. We have shared your feedback with the appropriate team so that we can improve our service and facilities moving forward. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again. Sincerely, Hotel Management
Business response:
Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
Business response:
We appreciate your rating but were disappointed not to have delivered our best. We would like to improve our impression on you and hope you give us a chance to do that in the near future. Sincerely, Hotel Management
esta bien, pero tampoco es le falta aun mucho esta Ok, pero el bano algo descuidado en la imagen, algo como viejo.
Business response:
Enrique, thank you for taking the time to review your experience at Extended Stay America. We are glad to learn our service along with our facilities were to your satisfaction. However, we are sorry for any inconvenience caused to you. Your constructive feedback is appreciated, and we hope you will come back to see us soon. Sincerely, Hotel Management
The person at the front desk was polite and professional. She was a little stressed because she had some unhappy customers who thought they had a reservation that they booked through a 3rd party, but the reservation wasn't in the system. They were angry and exasperated. She handled them very professionally. My check in was easy and quick. My room - bathroom and kitchen had ants. I didn't bother to complain/request another room = I knew from my experience at the front desk, that there were no more rooms. The refrigerator was ... read more
Business response:
Thank you for the feedback. It’s a pleasure knowing your visit with us was an enjoyable one and that you liked the attentive service provided by our Front Desk staff. However, we are sorry for the cleanliness issue you experienced at our hotel. Your concerns have been immediately brought to the attention of our housekeeping for review and action. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Customer service not helpful , needs customer service training. Room are great for family ang long term stay
Business response:
Thank you for being our guest at Extended Stay America. We are pleased to know you liked your accommodations, but we regret the service issue you encountered. We appreciate all of your feedback and will use it for future improvements. Thank you for choosing us for your visit, and we look forward to seeing you again. Sincerely, Hotel Management
Dirty, no ice machine? Hot water runs out ? No towels or blankets in room, had to ask. Mold looking residue all over side of refrigerator.
Business response:
Thank you for posting a review. We are sorry for the issues you encountered while you were here and regret the inconvenience caused. Please know, we have a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. Also, towels and linens are kept at the front desk and are complimentary. We hope to have another opportunity to welcome you back soon so that we can provide you with a much better experience. Sincerely, Ho... read more
Business response:
Danielle, thank you for rating your nice experience at Extended Stay America. It is always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon
How is Extended Stay America Select Suites - Tampa - Brandon rated?
Extended Stay America Select Suites - Tampa - Brandon has a 4.2 star rating with 1,337 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon open?
Extended Stay America Select Suites - Tampa - Brandon is open now. It will close tomorrow at 12:00 a.m.