Extended Stay America Select Suites - Tampa - Brandon

Business response:

Ronald, it was a pleasure to read your fantastic review about Extended Stay America! We strive to provide our guests outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for being our guest. We look forward to your next visit! Sincerely, Hotel Management 

Business response:

Dear Guest, We sincerely apologize for the inconvenience you encountered with your reservation. This is never the type of experience our team intends for any guest. Reservations are meant to provide a smooth arrival process. The situation described will be shared with the appropriate team. We appreciate the opportunity to learn from your experience and hope you will consider giving us another chance on a future visit, so we may provide the comfortable stay our guests deserve. Sincerely, Hotel Management 

Business response:

Dear Guest, We are truly sorry to hear that aspects of your stay did not meet expectations. The conditions you described are certainly not reflective of the experience we strive to provide, and we regret the discomfort and disappointment this caused. Your feedback has been noted and will be reviewed internally as we continue working to enhance our standards and overall guest experience. We appreciate you bringing these matters to our attention and hope you might consider giving us another opportunity to provide a more positi... read more

Business response:

Dear Guest, We sincerely apologize that your stay did not meet expectations. We regret the condition of the room you described, including the plumbing fixture and the damage to the sofa, as this is not reflective of the standards we strive to uphold. We understand how disappointing this must have been and why it left you feeling dissatisfied with your experience. Your comments, including the recommendation for remodeling, have been shared with the appropriate leadership team for review and consideration as we work to improve... read more

Business response:

Dear Guest, We sincerely apologize for the inconvenience you experienced with your recent reservation. Overbooking is rare, and we strive to prevent it at all costs. Despite our rigorous efforts, unforeseen circumstances can occasionally lead to an overbooked situation. Please be assured that we are treating this matter with the utmost seriousness and are proactively addressing these concerns to mitigate the likelihood of recurrence. We hope you will give us another opportunity in the future, as we would welcome the chance t... read more

Business response:

Dear Guest, We’re sorry that your arrival was delayed and that you were unable to settle into your room smoothly as expected. We understand how frustrating that must have been, especially after a long day of travel. We also regret that nighttime disturbances prevented you from getting proper rest. A peaceful stay is essential, and we apologize that this was not your experience. Your concerns will be addressed with our team to improve both efficiency and guest comfort moving forward. Should your travels bring you back to our ... read more

Business response:

Dear Guest, Thank you for taking a moment to share your feedback. We sincerely apologize for the cleanliness concerns and the pest issue you encountered, as this is not acceptable and does not reflect the standards we are committed to maintaining. A clean and comfortable environment is essential, and we regret that your experience fell short. Your comments will be addressed immediately with our housekeeping and pest control partners to ensure corrective action is taken. We hope to have the opportunity to welcome you back and... read more

Business response:

Dear Guest, Thank you for bringing these concerns to our attention. We sincerely apologize for the distress and discomfort you experienced, particularly regarding the pest issue and the overnight noise disruption. This falls far short of the standard of rest and cleanliness we aim to provide. While the room location and external activities can sometimes be beyond immediate control, we regret the impact they had on your stay. Your comments have been shared with our team so that preventive treatments and monitoring, along with... read more