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Extended Stay America Select Suites - Tampa - Brandon
- Hotels
- Brandon, FL
About this business
Location details
330 Grand Regency Blvd., Brandon, FL, 33510, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It had roaches
Business response:
Dear Guest, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Headboard had a big gash in it and room felt dirty and had an Oder had to go out and buy a candle. This place is my last resort from here on out.
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the issues you encountered, as this does not meet the level of quality and comfort we aim to provide our guests. Your observations have been shared with our team to help guide improvements and ensure a more welcoming environment in the future. We truly appreciate your feedback and hope you might consider giving us another opportunity to provide a stay that is more comfortable, refreshed, and reflective of the experience we strive to deliver. Sincer... read more
Room had bugs and roaches. Missing furniture- no chairs or table. Could only set on bed. Floor was filthy feet and socks turn black.
Business response:
Dear Guest, Thank you for taking the time to provide your feedback. We sincerely apologize for the difficulties you encountered during your stay, as this does not reflect the standard of comfort and cleanliness we strive to maintain. Your comments have been shared with our team to help guide improvements and prevent similar experiences in the future. We truly value your input and hope to have the opportunity to welcome you back, providing a more refreshed and comfortable visit that meets your expectations. Sincerely, Hotel M... read more
This was the WORST experience ever. When we approached the check-in desk the clerk told us to leave, that this hotel was GHETTO and that she would not let her parents stay here.
Business response:
Dear Guest, Thank you for bringing this matter to our attention. We are truly sorry to hear about the interaction you described and understand how upsetting and discouraging that experience must have been. This is not the level of professionalism or respect we strive to provide, and we apologize for the distress this caused. Your comments have been shared with our leadership team for immediate review, as guest interactions are taken very seriously. While individual situations can be complex, we remain committed to reinforcin... read more
I am disabled and there is no elevator. Nothing on first floor. Desk clerk said this hotel is more for those needing long term stays. I was only staying 4 days. I felt I was encourage to move on, so I did.
Business response:
Dear Guest, Thank you for sharing your experience with us. We appreciate you taking the time to provide feedback, as it helps us better serve all travelers. Please accept our sincere apologies that your visit did not feel comfortable or accommodating. Creating an environment where every guest feels welcome and supported is a priority, and your comments have been shared with our team for further consideration. We regret that your stay did not meet expectations and hope you will consider returning in the future, allowing us th... read more
Staff makes you feel unimportant and the room has roaches
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize that you felt undervalued by our team and that your accommodations did not meet cleanliness expectations. Guest comfort and proper upkeep are top priorities, and it is clear we fell short during your visit. Your feedback has been shared with our team and housekeeping teams to ensure corrective actions are taken. We truly regret the inconvenience this caused and hope you will consider giving us another opportunity in the future so we can provide a more ... read more
Room I stayed in wouldn’t be fit for homeless under government standards.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are truly sorry that your accommodations fell short of expectations and understand how disappointing this must have been. Providing a clean, comfortable, and well-maintained environment is very important to us, and we have shared your feedback with our team to guide improvements. We appreciate your perspective and hope you will consider giving us another opportunity in the future, allowing us to provide a more welcoming and satisfactory stay that reflects... read more
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon
How is Extended Stay America Select Suites - Tampa - Brandon rated?
Extended Stay America Select Suites - Tampa - Brandon has a 2.7 star rating with 3,197 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon open?
Extended Stay America Select Suites - Tampa - Brandon is open now. It will close tomorrow at 12:00 a.m.