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Extended Stay America Select Suites - Tampa - Brandon
- Hotels
- Brandon, FL
About this business
Location details
330 Grand Regency Blvd., Brandon, FL, 33510, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The 1st room they put us in was dirty the tub had feet prints in it and the refrigerator had mold inside the second room was better far as clean but the heat didn’t not work on a 38 degree night offering nothing the refrigerator didn’t work and the tv was a blue screen on top of having to pay 230 for a esa dog and leave a 100 deposit as if you are renting a home no housekeeping but they are there on the grounds talking with the other guess and smoking cigarettes and the unit have riches the most worst experience of my life I... read more
Business response:
Dear Guest, Thank you for sharing such a detailed account of your stay. We are genuinely sorry that the accommodations and overall experience did not provide the comfort or support you needed during an already stressful time. The conditions you encountered, along with the lack of attention to your concerns, fall short of the service we strive to deliver. Your comments have been forwarded to leadership for immediate review so improvements can be made. We appreciate your patience and hope you might consider giving us another o... read more
Dirty
Business response:
Dear Guest, Thank you for taking the time to share your experience with us. We are genuinely sorry that your stay fell short of expectations and that the condition of your accommodation did not provide the comfort you deserved. Your comments are important and are being reviewed with our team to ensure immediate improvements. We appreciate your feedback and hope you will consider returning so we may offer a far better visit in the future. Sincerely, Hotel Management
I don’t know what shocked me more — the cockroaches crawling around like they pay rent, or the drug deals happening in the parking lot like it was a drive-thru. This place is not being cleaned or monitored the way a hotel should be. We didn’t feel safe in the room or outside of it. I honestly wish I had read a review like this before booking because I would have saved myself the headache. Do yourself a favor and stay somewhere else.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We sincerely apologize for the unacceptable conditions you described and for the discomfort and concern this caused during your stay. The issues you mentioned regarding cleanliness and safety are deeply troubling and do not align with the standards we strive to uphold. Please be assured that our team will take necessary action to address these matters with both housekeeping and security to ensure a safer, cleaner environment. We truly value your feedback, as... read more
I really didn't appreciate the stark difference between the pictures and the actual room. First thing we noticed was the rusted old fridge, not a nice, white new fridge like the one in the pictures, then a couple stove top burners one of them with burnt food still on it. Then we saw the bathroom, burn marks on the floor by the toilet where it looks like someone fell asleep with a cigarette in their hand or something, and the door apparently had a massive amount of water damage, it had swelled so much at the bottom that the d... read more
Business response:
Dear Guest, We sincerely apologize for the disappointing experience you described and understand how frustrating it must have been to find that the accommodations did not meet your expectations. The issues you mentioned regarding maintenance, cleanliness, and room condition are concerning and have been brought to the attention of our team for immediate review and correction. We appreciate your honest feedback, as it helps us focus on improving both our property and guest satisfaction. While we regret the inconvenience caused... read more
If you enjoy not having hot water for your shower and transparent, yet impossibly scratchy, toilet paper, then by all means, read my 1 star review as a 5. Please be advised that the office doesn't open til 9am, so you should schedule your check out complaints around that annoyance. The place feels like a cat lovers oasis where the other "residents" stay up all night hoping to entertain the traveling guests with slamming doors and line dancing (perhaps?) On the positive side, if you want good motivation to get back on the roa... read more
Business response:
Dear Guest, We sincerely apologize for the challenges you encountered during your visit and appreciate you taking the time to share your experience. We regret that your stay did not meet expectations and understand how disappointing it must have been. Your feedback regarding maintenance, amenities, and guest comfort has been shared with our team for immediate review. Please be assured that we are committed to continually improving our accommodations and guest experience. We hope you will consider giving us another opportunit... read more
Cockroach paradise Cockroach paradise - dirty, worn, firealarm hanging off the wall. Left a day before.
Business response:
Dear Guest, Thank you for sharing your feedback. We are genuinely sorry that your stay did not meet your expectations and that you encountered issues with cleanliness and maintenance. Guest comfort and safety are our top priorities, and we deeply regret the frustration this caused. Please know that your observations have been shared with our team to address these concerns and prevent similar experiences in the future. While this stay fell short of our standards, we hope you consider giving us another opportunity to provide a... read more
Roaches, smelled like mildew, just nasty
Business response:
Dear Danielle, Thank you for sharing your experience. We sincerely apologize for the condition of your room and the discomfort it caused during your stay. This is not reflective of the standards we strive to maintain, and your comments have been shared with our housekeeping and maintenance teams to prevent similar issues in the future. We value your feedback and hope you will consider giving us another opportunity to provide a cleaner, more comfortable, and enjoyable stay on your next visit. Sincerely, Hotel Management
Carpet looked like it hasn’t been cleaned in years. The tub wouldn’t drain.
Business response:
Dear Jenifer, Thank you for sharing your experience. We sincerely apologize for the issues you encountered with the room, as this is not reflective of the standards we strive to maintain. Your feedback has been shared with our team to help improve our cleaning and maintenance practices. We appreciate your insights and hope you might consider giving us another opportunity to provide a more comfortable and seamless stay in the future. Sincerely, Hotel Management
Terrible Room Conditions, Bugs Everywhere in Room, even in refrigerator
Business response:
Dear Allen, Thank you for sharing your experience. We sincerely apologize for the condition of your room and the issues you encountered with cleanliness, which are not reflective of the standards we strive to maintain. Your comfort and well-being are very important to us, and your feedback has been shared with our team to address these concerns immediately and prevent similar situations in the future. We genuinely regret the inconvenience you faced and hope you consider giving us another opportunity to provide a cleaner, mor... read more
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon
How is Extended Stay America Select Suites - Tampa - Brandon rated?
Extended Stay America Select Suites - Tampa - Brandon has a 2.7 star rating with 3,197 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon open?
Extended Stay America Select Suites - Tampa - Brandon is open now. It will close tomorrow at 12:00 a.m.