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Extended Stay America Select Suites - Tampa - Brandon
- Hotels
- Brandon, FL
About this business
Location details
330 Grand Regency Blvd., Brandon, FL, 33510, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
llegue y por primera ves en 45 años que hago viajes turisticos me encontre el lobby cerrado hora: 11pm tenian un telefono en la parte afuera para asistir llame al otro lado de la linea me atendio una mujer grosera y de mal gusto y me dijo asi de sencillo que el hotel estaba lleno ocea .e dejo afuera le explique qut yo tenia una habitacion recerbada para 2 dias me dijo que no le importaba que me comunicara con la agencia que hise la reservacion osea que mi habitacion recervada quisas por la demanda fue vendida a un precio may... read more
Business response:
Dear Guest, Thank you for sharing your experience. We understand how upsetting and frustrating it must have been to arrive late in the evening with a confirmed reservation, only to find the lobby closed and an interaction that felt dismissive. That is certainly not the experience we want for our guests, and we are sorry for the inconvenience this situation caused. While late-night operations and high occupancy can sometimes create challenging circumstances, clear communication and respectful service should always be provided... read more
Ron down
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We appreciate you bringing your concerns to our attention and sincerely regret that your experience fell short of expectations. Please accept our apologies for any inconvenience this may have caused during your visit. Your comments have been shared with our team as part of our ongoing efforts to enhance overall conditions and guest satisfaction. We value all input, as it helps guide necessary improvements. We hope you will consider returning in the future to p... read more
Bed was Ok but floors were filthy. No cups, dishes, shampoo, etc. Most people appeared to be living there permanently.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We are sorry to learn that aspects of your stay did not meet your expectations, particularly regarding housekeeping standards and the availability of in-room essentials. We understand how these elements affect comfort, and we apologize for the inconvenience this caused. To help maintain cleanliness and reduce waste, many amenities are typically available upon request at the front desk. Our lodging concept is designed for longer-term stays, which can result in ... read more
I did not get a room. They have one with two beds. That’s what I need it so I had to go somewhere else and I’m waiting on my refund to come back to my account.
Business response:
Dear Guest, Thank you for sharing your experience, and we sincerely apologize for the inconvenience you faced with your reservation. We understand how frustrating it must have been to arrive expecting a suitable room and not have your needs met, and we regret the disruption this caused to your plans. While room availability can sometimes be limited, your feedback is important and will help us improve communication and booking processes for future guests. We also recommend contacting your booking platform to request a refund.... read more
Room smell so bad and roaches everywhere. Bed was filthy. No one ever stepped inside to clean the room. We got another room and it was worse. Smelled moldy and tub was filthy and rusty. I don’t recommend this place to no one.
Business response:
Dear Guest, Thank you for sharing your experience, and we are genuinely sorry for the discomfort and frustration you encountered during your stay. We understand how upsetting it must have been to face issues with cleanliness and room conditions, and we sincerely apologize for the inconvenience. While we cannot speak to every detail, your feedback is taken seriously and will be used to review our housekeeping and maintenance procedures to ensure higher standards moving forward. We deeply regret that your visit did not reflect... read more
The front desk lady was very nice and helpful. No elevator, no baggage trolley. The room was ok, bathroom needed to be clean better. Will not stay here again
Business response:
Dear Guest, Thank you for sharing your thoughts with us. We are pleased to hear that our front-desk team member made a warm impression during your visit. At the same time, we sincerely apologize that portions of the accommodation and overall convenience did not meet the level of comfort you expected. Your comments have been directed to the appropriate departments for prompt review. We hope you might consider giving us another opportunity in the future so we can offer a more polished and satisfying experience. Sincerely, Hote... read more
Room floor looks as if it had not been mopped in a very long time. Tub clogged, toilet does not flùsh properly and showerhead holder broken.Wall has dirt/smùdge streaks. Ɓad experience. Staff friendly though.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We appreciate your kind words about our team and sincerely apologize for the condition of the accommodation and the inconveniences you encountered during your stay. Your comments have been shared with the appropriate departments so these concerns can be addressed promptly. We value your feedback and hope you will consider giving us another opportunity to provide a more comfortable and dependable visit in the future. Sincerely, Hotel Management
People hanging out in the parking lot drinking and smoking pot till the wee hours. Cops in the parking lot for that reason and other reasons. Roaches galore and I do mean many, many roaches. Roaches on the bed, in the shower/sinks/on the ceiling. Room smelled so heavily of cigarette smoke. Super uncomfortable bed. Couch clearly chewed on by an animal. Dresser had stickers all over it from a child. Black mold around the rim of the shower, roaches crawling in and out of that.
Business response:
Dear Guest, We are truly sorry for the discomfort you experienced during your stay. It is disappointing to hear about the disturbances in the parking area and the inconvenience you faced in the room. We also regret the issues you described with cleanliness and maintenance, as this does not reflect the standards we strive to uphold. Please know that we take your concerns seriously, and we will share your comments with our team promptly. Your satisfaction is of great importance to us, and we genuinely hope you will reconsider ... read more
I arrive at 12 midnight. But the office lobby closed at 10 PM. so I call then and the call center agent answered. He’s very nice and he told me to wait and somebody wil get me on where I park. I checked in like around 1:30 am. Got into the room at 2:10. The night shift lady very nice.told me that the check out is 11 AM or could be late. I wasn’t really intended to check out late, but I got up late. THERE IS PHONE IN THE ROOM. At around 11:30 AM housekeeping knock on my room with a “KAREN VOICE” housekeeping you’re 30 minutes... read more
Business response:
Dear Loreta, Thank you for sharing your experience, and we are genuinely sorry for the difficulties you encountered during your late arrival and departure. While we are glad some team members were helpful, it is clear that aspects of your visit fell short of the considerate service we aim to provide. Your comments about communication and courtesy are valuable, and they will be used to guide further improvements. We appreciate your patience and hope you will consider giving us another chance to offer a smoother, more respectf... read more
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon
How is Extended Stay America Select Suites - Tampa - Brandon rated?
Extended Stay America Select Suites - Tampa - Brandon has a 2.7 star rating with 3,197 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon open?
Extended Stay America Select Suites - Tampa - Brandon is open now. It will close tomorrow at 12:00 a.m.