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Extended Stay America Select Suites - Tampa - Brandon
- Hotels
- Brandon, FL
About this business
Location details
330 Grand Regency Blvd., Brandon, FL, 33510, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was roaches everywhere! I was discussed. Only got 2 hours a sleep.
Business response:
Dear Danita, Thank you for sharing your feedback. We sincerely apologize for the conditions you encountered during your stay and for the discomfort it caused. This is not the level of cleanliness or comfort we aim to provide, and your comments have been shared with our team to address and improve housekeeping and pest control practices. We genuinely regret the inconvenience and hope you consider giving us another opportunity in the future to provide a much more comfortable and enjoyable experience. Sincerely, Hotel Managemen... read more
If I could give zero stars, I would. From the moment we arrived, this hotel made it clear that guests are an inconvenience, not customers. Check-in was an absolute nightmare. Instead of walking into a lobby like a normal hotel, you’re forced to stand outside in Florida heat and use a grimy wall phone just to request assistance. After waiting, we were finally given a key – only to find out it didn’t work when we got to the room. Back outside we went, forced to use the wall phone again. The same woman who had just checked us i... read more
Business response:
Dear Dawn, We are genuinely sorry for the frustrating experience you encountered during your stay. The challenges you described with check-in, access to your room, and cleanliness do not reflect the level of service we strive to provide. We understand how disappointing and uncomfortable this must have been, and sincerely apologize for the inconvenience caused. Your feedback highlights areas in urgent need of improvement, and we are actively addressing these concerns. We hope you might consider giving us another opportunity i... read more
It was ok other than the bugs Definitely a few roaches were seen. No shampoo provided.
Business response:
Dear Benjamin, Thank you for sharing your feedback with us. We sincerely apologize for the issues you experienced during your stay, including the presence of pests and the lack of certain amenities. This does not reflect the standards we strive to maintain, and we are taking immediate steps to address these concerns to ensure a more comfortable environment for our guests. Your input is invaluable in helping us improve. We hope you will consider giving us another opportunity in the future to provide a cleaner, better-prepared... read more
Bug wings on the bed also dirt red stained pillows dirty floor evident dirt everywhere not clean at all
No one was there to check in, had to wait on employees and call to find help. Room smelled like smoke and paint, visible roaches. Did not stay more than an hour. Found another place
Awful costumer service Staff was not helpful wouldn’t help check us in
Business response:
Dear Jordan, Thank you for sharing your feedback. We sincerely apologize for the experience you had with our customer service during check-in. Providing friendly, helpful, and efficient service is one of our top priorities, and we're truly sorry to hear that we fell short during your visit. Your concerns have been shared with our front desk team to ensure this matter is addressed and improvements are made. We appreciate you bringing this to our attention and hope to have the opportunity to better serve you in the future. You... read more
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon
How is Extended Stay America Select Suites - Tampa - Brandon rated?
Extended Stay America Select Suites - Tampa - Brandon has a 2.7 star rating with 3,197 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon open?
Extended Stay America Select Suites - Tampa - Brandon is open now. It will close tomorrow at 12:00 a.m.